# Knowledge **URL:** https://community.ultraloq.com/c/knowledge/42.md [Latest](https://community.ultraloq.com/latest.md) · [Categories](https://community.ultraloq.com/categories.md) · [Tags](https://community.ultraloq.com/tags.md) --- ## [About the Knowledge category](https://community.ultraloq.com/t/about-the-knowledge-category/96)
**Author:** [@Will](https://community.ultraloq.com/u/Will)\ **Replies:** 0
Connect to important content and share it here. --- ## [Recurring lock and unlock "manually" every minutes](https://community.ultraloq.com/t/recurring-lock-and-unlock-manually-every-minutes/11097)
**Author:** [@Andre2](https://community.ultraloq.com/u/Andre2)\ **Replies:** 2\ **Last updated:** [December 1, 2025, 5:16am UTC](https://community.ultraloq.com/t/recurring-lock-and-unlock-manually-every-minutes/11097 "2025-12-01T05:16:31Z")
Hi, My lock is locking and unlocking “manually” every minutes. For now, I have change the lock mode from normal to lockout. Any known solutions to this issue? Thanks --- ## [Incorrect Lock Status](https://community.ultraloq.com/t/incorrect-lock-status/10214)
**Author:** [@Carl](https://community.ultraloq.com/u/Carl)\ **Replies:** 2\ **Last updated:** [June 27, 2025, 6:56pm UTC](https://community.ultraloq.com/t/incorrect-lock-status/10214 "2025-06-27T18:56:46Z")
I have a U-Bolt Pro Series, Z-Wave lock, and an Z-Wave Contact Sensor on the back door of my garage. Both are controlled by a Hubitat Elevation Model C-7. I have a Z-Wave automation that will lock the door if the Cont… --- ## [Finger print pad not working and when I try to add a finger print the key pad lights up blue and 21 is flashing](https://community.ultraloq.com/t/finger-print-pad-not-working-and-when-i-try-to-add-a-finger-print-the-key-pad-lights-up-blue-and-21-is-flashing/11103)
**Author:** [@Mark\_Lisa](https://community.ultraloq.com/u/Mark_Lisa)\ **Replies:** 0\ **Last updated:** [June 26, 2025, 3:09am UTC](https://community.ultraloq.com/t/finger-print-pad-not-working-and-when-i-try-to-add-a-finger-print-the-key-pad-lights-up-blue-and-21-is-flashing/11103 "2025-06-26T03:09:22Z")
I rest the lock and I still can not add finger prints or open the door with my finger tips. When I activate the pad to accept a new finger print the 21 flashes and the ring on the finger print pad turns blie --- ## [Bolt Matter Fingerprint- I can't complete the matter part of installation](https://community.ultraloq.com/t/bolt-matter-fingerprint-i-cant-complete-the-matter-part-of-installation/10563)
**Author:** [@Leonard](https://community.ultraloq.com/u/Leonard)\ **Replies:** 0\ **Last updated:** [February 22, 2025, 12:34am UTC](https://community.ultraloq.com/t/bolt-matter-fingerprint-i-cant-complete-the-matter-part-of-installation/10563 "2025-02-22T00:34:48Z")
I have Aeotec matter hub I use in SmartThings. SmartThings recognizes the lock and tries to install it in it’s iCloud, but always fails. The same happens with my Google Home hub. I’ve tried reinstalling the Aeotec hub,… --- ## [Will not operate in cold weather](https://community.ultraloq.com/t/will-not-operate-in-cold-weather/8131)
**Author:** [@Mort](https://community.ultraloq.com/u/Mort)\ **Replies:** 9\ **Last updated:** [January 29, 2025, 2:46pm UTC](https://community.ultraloq.com/t/will-not-operate-in-cold-weather/8131 "2025-01-29T14:46:48Z")
My lock is on an exterior door and will not function at low temperatures (10c and below). How can I solve this problem. --- ## [Waterproof for lock](https://community.ultraloq.com/t/waterproof-for-lock/108)
**Author:** [@Geenie](https://community.ultraloq.com/u/Geenie)\ **Replies:** 3\ **Last updated:** [November 22, 2024, 3:41pm UTC](https://community.ultraloq.com/t/waterproof-for-lock/108 "2024-11-22T15:41:54Z")
For deadbolt lock, the common place to install is front door, the exterior componet needs to be waterproof, just in case a rainy or stormy weather. This is what every smart lock is doing. But if in some cases, you need t… --- ## [Re-Key U-Lock Pro](https://community.ultraloq.com/t/re-key-u-lock-pro/9843)
**Author:** [@Gary5](https://community.ultraloq.com/u/Gary5)\ **Replies:** 4\ **Last updated:** [September 6, 2024, 1:35pm UTC](https://community.ultraloq.com/t/re-key-u-lock-pro/9843 "2024-09-06T13:35:03Z")
I just installed three U-Bolt Pro WiFi deadbolts. My front door has a Baldwin Mortise lock, so I can’t put a smart lock on that door. The front door Mortise lock uses a key that matches the Schlage standard key blank.… --- ## [Bridge Frustrations - terrible customer service](https://community.ultraloq.com/t/bridge-frustrations-terrible-customer-service/8688)
**Author:** [@JS\_JS](https://community.ultraloq.com/u/JS_JS)\ **Replies:** 1\ **Last updated:** [February 26, 2024, 7:07pm UTC](https://community.ultraloq.com/t/bridge-frustrations-terrible-customer-service/8688 "2024-02-26T19:07:56Z")
A few weeks ago 1 of my 2 bridges stopped working. I spoke to customer services who eventually said I need a new bridge but that “ I cannot ensure that it will be compatible with your existing lock”. It’s a normal ultr… --- ## [External red light always on (U-Bolt Pro)](https://community.ultraloq.com/t/external-red-light-always-on-u-bolt-pro/8195)
**Author:** [@Scheer](https://community.ultraloq.com/u/Scheer)\ **Replies:** 0\ **Last updated:** [December 20, 2023, 7:12pm UTC](https://community.ultraloq.com/t/external-red-light-always-on-u-bolt-pro/8195 "2023-12-20T19:12:05Z")
On the exterior side, the outer light ring (not the inner finger scanner) is always illuminated red, which drains the batteries. This is a relatively new behavior in the past few months. Being locked or unlocked does not… --- ## [Blue light on the tri-color LED indicator](https://community.ultraloq.com/t/blue-light-on-the-tri-color-led-indicator/7045)
**Author:** [@Michelle2](https://community.ultraloq.com/u/Michelle2)\ **Replies:** 1\ **Last updated:** [December 12, 2023, 7:51pm UTC](https://community.ultraloq.com/t/blue-light-on-the-tri-color-led-indicator/7045 "2023-12-12T19:51:09Z")
The image in the app of our new Ultraloq U-Bolt Pro WiFi shows a blue light on in the LED indicator. But ours only shows green and then nothing else. What is the blue light for and what does it indicate? --- ## [Installation of new thick door kit for Pro series](https://community.ultraloq.com/t/installation-of-new-thick-door-kit-for-pro-series/6907)
**Author:** [@Grant](https://community.ultraloq.com/u/Grant)\ **Replies:** 2\ **Last updated:** [October 7, 2023, 7:15am UTC](https://community.ultraloq.com/t/installation-of-new-thick-door-kit-for-pro-series/6907 "2023-10-07T07:15:46Z")
I purchased the newly released thick door kit for the Pro series. It comes with a new bolt with a longer arm but there is no instruction manual on how to replace the existing bolt on the standard unit. Do I need to open… --- ## [How responsive is the UTec Help desk?](https://community.ultraloq.com/t/how-responsive-is-the-utec-help-desk/7145)
**Author:** [@Harding](https://community.ultraloq.com/u/Harding)\ **Replies:** 2\ **Last updated:** [August 2, 2023, 5:27pm UTC](https://community.ultraloq.com/t/how-responsive-is-the-utec-help-desk/7145 "2023-08-02T17:27:24Z")
Hi all, I use the Utec uBolt as a ‘domestic’ and think its great. I am thinking about buying the same for a commercial building (our village hall) and want to make good use of the online options (multiple users etc.) …… --- ## [Bridge vs Z-wave hub](https://community.ultraloq.com/t/bridge-vs-z-wave-hub/6350)
**Author:** [@Kwong1](https://community.ultraloq.com/u/Kwong1)\ **Replies:** 4\ **Last updated:** [April 15, 2023, 7:33pm UTC](https://community.ultraloq.com/t/bridge-vs-z-wave-hub/6350 "2023-04-15T19:33:11Z")
I mistakenly purchased the Z-wave version of the PRO model and didn’t realize until after it’s been installed onto my new door yesterday. I really hate to take if off to return it (Amazon), but also need to be able to ac… --- ## [Z-Wave Product Information](https://community.ultraloq.com/t/z-wave-product-information/14)
**Author:** [@Will](https://community.ultraloq.com/u/Will)\ **Replies:** 2\ **Last updated:** [March 21, 2023, 11:34pm UTC](https://community.ultraloq.com/t/z-wave-product-information/14 "2023-03-21T23:34:59Z")
U-Bolt Z-Wave product can be included in the Z-Wave™ network using S0 or S2 Access Control security. It operates on 908.4 MHz, 916 MHz Z-Wave frequency and integrates with 700 series Z-Wave chips. This product can be in… --- ## [Combo lever with UBolt](https://community.ultraloq.com/t/combo-lever-with-ubolt/5837)
**Author:** [@NIck3](https://community.ultraloq.com/u/NIck3)\ **Replies:** 0\ **Last updated:** [January 26, 2023, 9:12pm UTC](https://community.ultraloq.com/t/combo-lever-with-ubolt/5837 "2023-01-26T21:12:57Z")
Is it possible to use the lever from the Combo, with a UBolt lock, and have the same simultaneously unlocking feature? I like the feature of unlocking the handle and having it also unlock the deadbolt, but I want the de… --- ## [How to suggest a feature to software devs?](https://community.ultraloq.com/t/how-to-suggest-a-feature-to-software-devs/5458)
**Author:** [@Jose2](https://community.ultraloq.com/u/Jose2)\ **Replies:** 0\ **Last updated:** [December 30, 2022, 3:46pm UTC](https://community.ultraloq.com/t/how-to-suggest-a-feature-to-software-devs/5458 "2022-12-30T15:46:43Z")
Hello, Is there a way to submit features for the smart lock and/or its app? I would like to just disable fingerprint and it seems like I either disable everything or keep everything enabled. I don’t want the feature and… --- ## [Old bridge, new lock](https://community.ultraloq.com/t/old-bridge-new-lock/5453)
**Author:** [@Flora1](https://community.ultraloq.com/u/Flora1)\ **Replies:** 1\ **Last updated:** [December 30, 2022, 5:38am UTC](https://community.ultraloq.com/t/old-bridge-new-lock/5453 "2022-12-30T05:38:45Z")
Can I use a bridge from a previous lock I no longer have for the new lock I just bought? --- ## [Can the U-Bolt Pro replace my existing handles?](https://community.ultraloq.com/t/can-the-u-bolt-pro-replace-my-existing-handles/5194)
**Author:** [@Mark](https://community.ultraloq.com/u/Mark)\ **Replies:** 0\ **Last updated:** [December 19, 2022, 12:20am UTC](https://community.ultraloq.com/t/can-the-u-bolt-pro-replace-my-existing-handles/5194 "2022-12-19T00:20:57Z")
this might be a stupid question but can the U-Bolt Pro replace my current door handles or is it meant to supplement them? Almost every video or picture I see seems to show the U-Bolt being added to the door and people st… --- ## [Where to find firmware U-Bolt Pro WiFi](https://community.ultraloq.com/t/where-to-find-firmware-u-bolt-pro-wifi/4647)
**Author:** [@Golding](https://community.ultraloq.com/u/Golding)\ **Replies:** 2\ **Last updated:** [October 13, 2022, 5:07am UTC](https://community.ultraloq.com/t/where-to-find-firmware-u-bolt-pro-wifi/4647 "2022-10-13T05:07:45Z")
Issue at hand, firmware currently installed on my U-Bolt Pro WiFi. Appears it might be problematic in terms of the Auto Lock option, failing to not disable Auto Lock. And does a new firmware version released or to be rel… --- ## [I wish the auto-lock duration didn't reset to 30 seconds when turning this off via the keypad](https://community.ultraloq.com/t/i-wish-the-auto-lock-duration-didnt-reset-to-30-seconds-when-turning-this-off-via-the-keypad/4447)
**Author:** [@Gossman](https://community.ultraloq.com/u/Gossman)\ **Replies:** 0\ **Last updated:** [September 17, 2022, 12:02am UTC](https://community.ultraloq.com/t/i-wish-the-auto-lock-duration-didnt-reset-to-30-seconds-when-turning-this-off-via-the-keypad/4447 "2022-09-17T00:02:04Z")
When you have auto-lock on set to something other than 30 seconds, then you temporarily disable auto-lock via the long press of the 0 on the keypad, and then later re-enable auto lock with the long press of the 1 on the … --- ## [Re-order locks on the app](https://community.ultraloq.com/t/re-order-locks-on-the-app/4446)
**Author:** [@Gossman](https://community.ultraloq.com/u/Gossman)\ **Replies:** 0\ **Last updated:** [September 16, 2022, 11:53pm UTC](https://community.ultraloq.com/t/re-order-locks-on-the-app/4446 "2022-09-16T23:53:19Z")
It doesn’t seem possible to re-order the locks on the home page of the iPhone app. I have 5, it would be nice to be able to do this. --- ## [What is the difference between U-Bolt Z-Wave / U-Bolt Pro Z-Wave, U-Bolt WiFi](https://community.ultraloq.com/t/what-is-the-difference-between-u-bolt-z-wave-u-bolt-pro-z-wave-u-bolt-wifi/139)
**Author:** [@Will](https://community.ultraloq.com/u/Will)\ **Replies:** 1\ **Last updated:** [March 22, 2022, 9:15am UTC](https://community.ultraloq.com/t/what-is-the-difference-between-u-bolt-z-wave-u-bolt-pro-z-wave-u-bolt-wifi/139 "2022-03-22T09:15:21Z")
Knowledge is a place where the community can get connected to important content and each other. --- ## [How to find out whether my WiFi network is 2.4GHz, 5GHz, or 2.4GHz&5GHz](https://community.ultraloq.com/t/how-to-find-out-whether-my-wifi-network-is-2-4ghz-5ghz-or-2-4ghz-5ghz/92)
**Author:** [@Will](https://community.ultraloq.com/u/Will)\ **Replies:** 0\ **Last updated:** [March 18, 2022, 8:49am UTC](https://community.ultraloq.com/t/how-to-find-out-whether-my-wifi-network-is-2-4ghz-5ghz-or-2-4ghz-5ghz/92 "2022-03-18T08:49:47Z")
We sense that you have some great topics to share here! It is a place to talk about Ultraloq Smart Lock products. --- ## [Installation Requirement Attention](https://community.ultraloq.com/t/installation-requirement-attention/100)
**Author:** [@Geenie](https://community.ultraloq.com/u/Geenie)\ **Replies:** 0\ **Last updated:** [March 19, 2022, 3:38am UTC](https://community.ultraloq.com/t/installation-requirement-attention/100 "2022-03-19T03:38:06Z")
For U-Bolt, this is what i found in the product manual. Fortunately my door just met the requirement, i do not need to do any readjustment on my door. For you guys considering a smart lock, i think you should know this… --- ## [Absolute Need to Know for WiFi Connection](https://community.ultraloq.com/t/absolute-need-to-know-for-wifi-connection/97)
**Author:** [@Will](https://community.ultraloq.com/u/Will)\ **Replies:** 1\ **Last updated:** [March 19, 2022, 3:27am UTC](https://community.ultraloq.com/t/absolute-need-to-know-for-wifi-connection/97 "2022-03-19T03:27:34Z")
This is a very useful FAQ for WiFi connection process. How to find out whether my WiFi network is 2.4GHz, 5GHz, or 2.4GHz&5GHz dual-band? --- ## [Some ANSI Explanation](https://community.ultraloq.com/t/some-ansi-explanation/99)
**Author:** [@pzxhfut](https://community.ultraloq.com/u/pzxhfut)\ **Replies:** 0\ **Last updated:** [March 19, 2022, 3:26am UTC](https://community.ultraloq.com/t/some-ansi-explanation/99 "2022-03-19T03:26:46Z")
A lock’s security is denoted by its American National Standards Institute (ANSI) grade, with Grade 1 the most secure and Grade 3 the least. A builder-quality tubular lock will likely be a Grade 3, a good-quality handlese…