# Stories **URL:** https://community.ultraloq.com/c/ultraloq-smart-lock/stories/43.md [Latest](https://community.ultraloq.com/latest.md) · [Categories](https://community.ultraloq.com/categories.md) · [Tags](https://community.ultraloq.com/tags.md) --- ## [About the Stories category](https://community.ultraloq.com/t/about-the-stories-category/1967)
**Author:** [@Will](https://community.ultraloq.com/u/Will)\ **Replies:** 0\ **Last updated:** [May 27, 2022, 3:41am UTC](https://community.ultraloq.com/t/about-the-stories-category/1967 "2022-05-27T03:41:22Z")
--- ## [Intermittent Issue - Lock begins Unlocking and Re-locking repeatedly](https://community.ultraloq.com/t/intermittent-issue-lock-begins-unlocking-and-re-locking-repeatedly/10526)
**Author:** [@chris5](https://community.ultraloq.com/u/chris5)\ **Replies:** 5\ **Last updated:** [December 12, 2025, 7:50am UTC](https://community.ultraloq.com/t/intermittent-issue-lock-begins-unlocking-and-re-locking-repeatedly/10526 "2025-12-12T07:50:55Z")
Lock begins Unlocking and Re-locking repeatedly. Log indicates the Fingerprint Sensor is triggering the event repeatedly. --- ## [Can not add Ultraloq in U-Home, It seems that the lock is added by another account which i can't reach](https://community.ultraloq.com/t/can-not-add-ultraloq-in-u-home-it-seems-that-the-lock-is-added-by-another-account-which-i-cant-reach/11342)
**Author:** [@LookGot](https://community.ultraloq.com/u/LookGot)\ **Replies:** 1\ **Last updated:** [September 12, 2025, 9:09am UTC](https://community.ultraloq.com/t/can-not-add-ultraloq-in-u-home-it-seems-that-the-lock-is-added-by-another-account-which-i-cant-reach/11342 "2025-09-12T09:09:28Z")
I can not find the old account, which bind the lock. And I can not add the lock in U-Home. How to fix it? --- ## [Zero help from this company](https://community.ultraloq.com/t/zero-help-from-this-company/11015)
**Author:** [@Kelly1](https://community.ultraloq.com/u/Kelly1)\ **Replies:** 1\ **Last updated:** [June 13, 2025, 7:22am UTC](https://community.ultraloq.com/t/zero-help-from-this-company/11015 "2025-06-13T07:22:49Z")
No help from custo.er support. I have been sending invoices, firmware info, keypad and app- not working, batteries are new etc etc etc but I am getting no help at all. I see many have or are experiencing the same- Malfun… --- ## [Problem connecting remote](https://community.ultraloq.com/t/problem-connecting-remote/10411)
**Author:** [@Elsa](https://community.ultraloq.com/u/Elsa)\ **Replies:** 1\ **Last updated:** [January 17, 2025, 8:39am UTC](https://community.ultraloq.com/t/problem-connecting-remote/10411 "2025-01-17T08:39:28Z")
I have problem Connecting remote to add user It give me error --- ## [The app won't go on my phone](https://community.ultraloq.com/t/the-app-wont-go-on-my-phone/10106)
**Author:** [@Dominique](https://community.ultraloq.com/u/Dominique)\ **Replies:** 3\ **Last updated:** [November 1, 2024, 10:25am UTC](https://community.ultraloq.com/t/the-app-wont-go-on-my-phone/10106 "2024-11-01T10:25:47Z")
I have a new deadlock and the app won’t go on, I try and login and it says “loading”. What should I do? --- ## [Ultraloq battery drain insanely bad](https://community.ultraloq.com/t/ultraloq-battery-drain-insanely-bad/9878)
**Author:** [@Dennis5](https://community.ultraloq.com/u/Dennis5)\ **Replies:** 6\ **Last updated:** [September 29, 2024, 2:43pm UTC](https://community.ultraloq.com/t/ultraloq-battery-drain-insanely-bad/9878 "2024-09-29T14:43:21Z")
I have a Pro Wifi, running firmware 01.41.0023. I am getting the flashing red LEDs every 7-10 days. Wifi is turned off. I was gone for four days so no lock usage at all. What is going on? The kick works great aside from … --- ## [False Low Battery Alert - Batteries Are Still Good](https://community.ultraloq.com/t/false-low-battery-alert-batteries-are-still-good/9195)
**Author:** [@Mike1](https://community.ultraloq.com/u/Mike1)\ **Replies:** 6\ **Last updated:** [August 30, 2024, 8:36am UTC](https://community.ultraloq.com/t/false-low-battery-alert-batteries-are-still-good/9195 "2024-08-30T08:36:22Z")
Seems like there are many threads on this, so sorry if this has actually been answered, but after enough troubleshooting, I have determined that my batteries are falsely detecting as low battery after about 4 weeks. I ha… --- ## [Lock app notifies that lock is open but when I check the door, it’s locked](https://community.ultraloq.com/t/lock-app-notifies-that-lock-is-open-but-when-i-check-the-door-it-s-locked/9754)
**Author:** [@Grant](https://community.ultraloq.com/u/Grant)\ **Replies:** 1\ **Last updated:** [August 16, 2024, 7:18am UTC](https://community.ultraloq.com/t/lock-app-notifies-that-lock-is-open-but-when-i-check-the-door-it-s-locked/9754 "2024-08-16T07:18:54Z")
Several times the app notifies me that the lock has been open for some time but when I check, it’s locked. --- ## [Away/return lock/unlock](https://community.ultraloq.com/t/away-return-lock-unlock/9306)
**Author:** [@Allan1](https://community.ultraloq.com/u/Allan1)\ **Replies:** 1\ **Last updated:** [May 22, 2024, 5:54am UTC](https://community.ultraloq.com/t/away-return-lock-unlock/9306 "2024-05-22T05:54:59Z")
I receive notifications that my lock has automatically locked when I leave but my partner says it’s still unlocked. When I manually lock the door with the key pad or on my phone I receive a notification that it is unlock… --- ## [Loose handle UL1](https://community.ultraloq.com/t/loose-handle-ul1/5704)
**Author:** [@Musyj](https://community.ultraloq.com/u/Musyj)\ **Replies:** 3\ **Last updated:** [April 2, 2024, 1:03pm UTC](https://community.ultraloq.com/t/loose-handle-ul1/5704 "2024-04-02T13:03:20Z")
Hi. I have a UL1 combo lock. The handles are wobbly/loose. How can you tighten ? Any videos ? Thanks --- ## [Both locks not recognizing finger prints](https://community.ultraloq.com/t/both-locks-not-recognizing-finger-prints/8803)
**Author:** [@Paul19](https://community.ultraloq.com/u/Paul19)\ **Replies:** 0\ **Last updated:** [March 9, 2024, 12:06am UTC](https://community.ultraloq.com/t/both-locks-not-recognizing-finger-prints/8803 "2024-03-09T00:06:22Z")
It is a place to share your experience using Ultraloq Smart Lock products. Hi, Did something change like firmware? Both my locks are very poor at finger print recognition. Re-creating didn’t help --- ## [Adding admin account](https://community.ultraloq.com/t/adding-admin-account/8037)
**Author:** [@Singh4](https://community.ultraloq.com/u/Singh4)\ **Replies:** 3\ **Last updated:** [February 1, 2024, 4:25am UTC](https://community.ultraloq.com/t/adding-admin-account/8037 "2024-02-01T04:25:12Z")
I’m using UL1 and on app v 2.1.7.10. When adding new user I only see option adding temporary and normal user type. I have a new tenant, and need to grant him admin access so he can add new accounts. --- ## [My U bolt Pro went black and the key won't open the door](https://community.ultraloq.com/t/my-u-bolt-pro-went-black-and-the-key-wont-open-the-door/8205)
**Author:** [@Jeanne](https://community.ultraloq.com/u/Jeanne)\ **Replies:** 0\ **Last updated:** [December 21, 2023, 7:50am UTC](https://community.ultraloq.com/t/my-u-bolt-pro-went-black-and-the-key-wont-open-the-door/8205 "2023-12-21T07:50:53Z")
We entered the code, and the green light went black. The keypad no longer worked, and it no longer lit up. We tried the key to manually open the door, and the key turned, but the deadbolt did not disengage. We had to pa… --- ## [Unyielding Strength: Christina's Dialysis Journey](https://community.ultraloq.com/t/unyielding-strength-christinas-dialysis-journey/6980)
**Author:** [@Tom](https://community.ultraloq.com/u/Tom)\ **Replies:** 0\ **Last updated:** [June 30, 2023, 7:00am UTC](https://community.ultraloq.com/t/unyielding-strength-christinas-dialysis-journey/6980 "2023-06-30T07:00:00Z")
\#dialysis #warrior #homehemodialysis Christina’s story is a testament to resilience, strength, and the power of technology to transform lives. Her journey as a dialysis patient has been filled with ups and downs, but sh… --- ## [Over 1 year impressions of Z-Wave Fingerprint Ultraloq](https://community.ultraloq.com/t/over-1-year-impressions-of-z-wave-fingerprint-ultraloq/6713)
**Author:** [@Karden](https://community.ultraloq.com/u/Karden)\ **Replies:** 2\ **Last updated:** [June 9, 2023, 1:07am UTC](https://community.ultraloq.com/t/over-1-year-impressions-of-z-wave-fingerprint-ultraloq/6713 "2023-06-09T01:07:49Z")
I’ve had the lock for over a year, and in general I’m happy with it but… Despite saying they were going to implement more Z-Wave functionality, the lock only reports if it is locked or not. The sensor doesn’t report … --- ## [Unwavering Love and Resilience: A Mother's Journey](https://community.ultraloq.com/t/unwavering-love-and-resilience-a-mothers-journey/6978)
**Author:** [@Tom](https://community.ultraloq.com/u/Tom)\ **Replies:** 0\ **Last updated:** [May 30, 2023, 7:00am UTC](https://community.ultraloq.com/t/unwavering-love-and-resilience-a-mothers-journey/6978 "2023-05-30T07:00:00Z")
In a world full of challenges, there exists an extraordinary bond between a mother and her courageous child, Dylan. Their journey, filled with triumphs and setbacks, has brought them to the forefront of life’s most diffi… --- ## [Nearly there. Almost the perfect lock](https://community.ultraloq.com/t/nearly-there-almost-the-perfect-lock/6260)
**Author:** [@Holland1](https://community.ultraloq.com/u/Holland1)\ **Replies:** 4\ **Last updated:** [May 17, 2023, 11:21pm UTC](https://community.ultraloq.com/t/nearly-there-almost-the-perfect-lock/6260 "2023-05-17T23:21:09Z")
With 2 locks, front and back , and almost 4 months now I can honestly say things have improved. Both locks seem to be accessible via internet fairly reliably now. Using Google home with the locks has it’s moments howeve… --- ## [Tommy Looks Forward to Moving into His Brand New Home with ULTRALOQ After Fire](https://community.ultraloq.com/t/tommy-looks-forward-to-moving-into-his-brand-new-home-with-ultraloq-after-fire/6979)
**Author:** [@Tom](https://community.ultraloq.com/u/Tom)\ **Replies:** 0\ **Last updated:** [April 30, 2023, 7:00am UTC](https://community.ultraloq.com/t/tommy-looks-forward-to-moving-into-his-brand-new-home-with-ultraloq-after-fire/6979 "2023-04-30T07:00:00Z")
EAGLEVILLE, PA - Tommy Rolon, a resident of Eagleville, PA, recently shared his experience with ULTRALOQ U-Bolt Pro, a smart lock that saved his home during a fire in December 2021. Tommy recalled how his house caught f… --- ## [UTec Customer support ignoring me](https://community.ultraloq.com/t/utec-customer-support-ignoring-me/5806)
**Author:** [@simon3](https://community.ultraloq.com/u/simon3)\ **Replies:** 8\ **Last updated:** [February 6, 2023, 5:52am UTC](https://community.ultraloq.com/t/utec-customer-support-ignoring-me/5806 "2023-02-06T05:52:33Z")
I raised a support query regarding a faulty deadbolt. a few months ago. UTec agreed to send me a replacement deadbolt if I paid $40 shipping. I wasn’t too happy but paid it anyway as I have a hole in my door right now an… --- ## [Fingerprint not working batteries are charged](https://community.ultraloq.com/t/fingerprint-not-working-batteries-are-charged/5504)
**Author:** [@Murphy1](https://community.ultraloq.com/u/Murphy1)\ **Replies:** 1\ **Last updated:** [January 3, 2023, 2:02am UTC](https://community.ultraloq.com/t/fingerprint-not-working-batteries-are-charged/5504 "2023-01-03T02:02:57Z")
I’m not sure, if this is where to submit this but my lock has not been responding to finger images even after changing the batteries. My bring was blinking a funny color light and I disconnected and the reconnected it. … --- ## [Installing the Ultraloq Latch 5 Fingerprint Smart Lock](https://community.ultraloq.com/t/installing-the-ultraloq-latch-5-fingerprint-smart-lock/5034)
**Author:** [@Negron](https://community.ultraloq.com/u/Negron)\ **Replies:** 1\ **Last updated:** [November 30, 2022, 12:31am UTC](https://community.ultraloq.com/t/installing-the-ultraloq-latch-5-fingerprint-smart-lock/5034 "2022-11-30T00:31:05Z")
--- ## [Unboxing the Ultraloq Latch 5 Fingerprint Smart Lock](https://community.ultraloq.com/t/unboxing-the-ultraloq-latch-5-fingerprint-smart-lock/5003)
**Author:** [@Negron](https://community.ultraloq.com/u/Negron)\ **Replies:** 1\ **Last updated:** [November 26, 2022, 11:27am UTC](https://community.ultraloq.com/t/unboxing-the-ultraloq-latch-5-fingerprint-smart-lock/5003 "2022-11-26T11:27:22Z")
Install video coming soon! --- ## [U-Bolt Pro with Bridge](https://community.ultraloq.com/t/u-bolt-pro-with-bridge/4465)
**Author:** [@Cufaro](https://community.ultraloq.com/u/Cufaro)\ **Replies:** 5\ **Last updated:** [September 21, 2022, 8:24am UTC](https://community.ultraloq.com/t/u-bolt-pro-with-bridge/4465 "2022-09-21T08:24:57Z")
I purchased an Ultraloq Bolt Pro 6 in 1 Bluetooth Enabled Fingerprint and Keypad Smart Lock Deadbolt Plus the Bridge Wifi Adaptor in December of 2020 from Home Depot. When I first installed it, it worked fine. About 6 … --- ## [Happy Father’s Day](https://community.ultraloq.com/t/happy-father-s-day/2377)
**Author:** [@Negron](https://community.ultraloq.com/u/Negron)\ **Replies:** 0\ **Last updated:** [June 19, 2022, 3:27pm UTC](https://community.ultraloq.com/t/happy-father-s-day/2377 "2022-06-19T15:27:24Z")
I love using my locks! Happy Father’s Day to all the dads out there!