# Adding fingerprints not available (V2 app)

**URL:** <https://community.ultraloq.com/t/adding-fingerprints-not-available-v2-app/5956>\
**Category:** Xthings Home App\
**Tags:** app\
**Created:** [February 8, 2023, 7:46pm UTC](https://community.ultraloq.com/t/adding-fingerprints-not-available-v2-app/5956 "2023-02-08T19:46:51Z")\
**Posts on this page:** 4\
**Page:** 1

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**Author:** ![Neil1](https://avatars.discourse-cdn.com/v4/letter/n/278dde/32.png) [@Neil1](https://community.ultraloq.com/u/Neil1)\
**Post date:** [February 8, 2023, 7:46pm UTC](https://community.ultraloq.com/t/adding-fingerprints-not-available-v2-app/5956/1 "2023-02-08T19:46:51Z")

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Brand New user today. Installed all ok except for fingerprints - there’s no option showing in the app for adding them for a user - just passcode and App usage.

Am I missing something?

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**Author:** ![Neil1](https://avatars.discourse-cdn.com/v4/letter/n/278dde/32.png) [@Neil1](https://community.ultraloq.com/u/Neil1)\
**Post date:** [February 9, 2023, 3:14am UTC](https://community.ultraloq.com/t/adding-fingerprints-not-available-v2-app/5956/2 "2023-02-09T03:14:07Z")

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The option to add fingerprints has now appeared 🙂

After trying to add one, I get an “Operation Timeout” message, so still not able to add yet, but closer.

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**Author:** ![Neil1](https://avatars.discourse-cdn.com/v4/letter/n/278dde/32.png) [@Neil1](https://community.ultraloq.com/u/Neil1)\
**Post date:** [February 10, 2023, 1:50am UTC](https://community.ultraloq.com/t/adding-fingerprints-not-available-v2-app/5956/3 "2023-02-10T01:50:57Z")

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It mostly works now.

Fingerprints are registered and open the door. There is an error message about Admin login failed after registration but it doesn’t seem to stop things working.

Thank you  
Neil

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**Author:** ![Frank](https://sea2.discourse-cdn.com/flex020/user_avatar/community.ultraloq.com/frank/32/100_2.png) [@Frank](https://community.ultraloq.com/u/Frank)\
**Post date:** [February 16, 2023, 2:54am UTC](https://community.ultraloq.com/t/adding-fingerprints-not-available-v2-app/5956/4 "2023-02-16T02:54:34Z")

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You need to connect the exterior and interior lock before powering the lock as instructed in the installation guide.