# Another week of customer service ineptitute

**URL:** <https://community.ultraloq.com/t/another-week-of-customer-service-ineptitute/5915>\
**Category:** ULTRALOQ Smart Lock\
**Created:** [February 5, 2023, 10:24am UTC](https://community.ultraloq.com/t/another-week-of-customer-service-ineptitute/5915 "2023-02-05T10:24:16Z")\
**Posts on this page:** 4\
**Page:** 1

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**Author:** ![simon3](https://avatars.discourse-cdn.com/v4/letter/s/dec6dc/32.png) [@simon3](https://community.ultraloq.com/u/simon3)\
**Post date:** [February 5, 2023, 10:24am UTC](https://community.ultraloq.com/t/another-week-of-customer-service-ineptitute/5915/1 "2023-02-05T10:24:16Z")

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It’s now been a full month since I PAID for a warranty replacement. Since then despite over 100 attempts to communicate customer service have failed to get me a tracking number and my front door still has a gap in U-Tec sized hole in it. I honestly think this is the behavior of a business about to go bankrupt. There is NO reason it takes 1 month to send me a tracking number.

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**Author:** ![Logan](https://sea2.discourse-cdn.com/flex020/user_avatar/community.ultraloq.com/logan/32/1911_2.png) [@Logan](https://community.ultraloq.com/u/Logan)\
**Post date:** [February 6, 2023, 5:57am UTC](https://community.ultraloq.com/t/another-week-of-customer-service-ineptitute/5915/2 "2023-02-06T05:57:55Z")

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@simon3 We updated the tracking info. in your submitted ticket. Please check it out at your earliest convenience.

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**Author:** ![Michael11](https://avatars.discourse-cdn.com/v4/letter/m/e68b1a/32.png) [@Michael11](https://community.ultraloq.com/u/Michael11)\
**Post date:** [February 6, 2023, 4:23pm UTC](https://community.ultraloq.com/t/another-week-of-customer-service-ineptitute/5915/3 "2023-02-06T16:23:41Z")

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This Company is horrible - I ordered the UL1 Combo and the Deadbolt does not work I was even sent a New Dead bolt - @2 deadbolts not detected in the App no matter what I do.

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**Author:** ![Logan](https://sea2.discourse-cdn.com/flex020/user_avatar/community.ultraloq.com/logan/32/1911_2.png) [@Logan](https://community.ultraloq.com/u/Logan)\
**Post date:** [February 7, 2023, 6:59am UTC](https://community.ultraloq.com/t/another-week-of-customer-service-ineptitute/5915/4 "2023-02-07T06:59:37Z")

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@Michael11 So sorry to make you feel like that. Please come back and look at your updated ticket at the earliest.