# App V2.0  Feedback

**URL:** <https://community.ultraloq.com/t/app-v2-0-feedback/4845>\
**Category:** Xthings Home App\
**Created:** [November 7, 2022, 2:26am UTC](https://community.ultraloq.com/t/app-v2-0-feedback/4845 "2022-11-07T02:26:37Z")\
**Posts on this page:** 16\
**Page:** 1

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**Author:** ![DILLON](https://avatars.discourse-cdn.com/v4/letter/d/c0e974/32.png) [@DILLON](https://community.ultraloq.com/u/DILLON)\
**Post date:** [November 7, 2022, 2:26am UTC](https://community.ultraloq.com/t/app-v2-0-feedback/4845/1 "2022-11-07T02:26:37Z")

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I just installed the new Beta app without any problems. Although I think it is improvement over the past version, I have repeatedly asked that the lock status be shown in the initial landing page, without having to go to each lock to find out its status. This request is not implemented. Another observation is when using the app to lock or unlock, the log says it was a manual operation, versus the app? The Log needs to show how the lock was accessed by user code, the app, or manual operation.

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**Author:** ![Frank](https://sea2.discourse-cdn.com/flex020/user_avatar/community.ultraloq.com/frank/32/100_2.png) [@Frank](https://community.ultraloq.com/u/Frank)\
**Post date:** [November 7, 2022, 2:57am UTC](https://community.ultraloq.com/t/app-v2-0-feedback/4845/2 "2022-11-07T02:57:24Z")

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thanks for the feedback. The lock status shown in landing page can be quite troublesome when there are quite a few locks, this will take long time to load, so haven’t implemented yet. As to the manual operation, it should be only by manual, could you please try again to see. If not, a video clip would be very helpful.

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**Author:** ![Carrie](https://sea2.discourse-cdn.com/flex020/user_avatar/community.ultraloq.com/carrie/32/1470_2.png) [@Carrie](https://community.ultraloq.com/u/Carrie)\
**Post date:** [November 7, 2022, 3:49am UTC](https://community.ultraloq.com/t/app-v2-0-feedback/4845/3 "2022-11-07T03:49:54Z")

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> [@DILLON](#):
>
> I just installed the new Beta app without any problems. Although I think it is improvement over the past version, I have repeatedly asked that the lock status be shown in the initial landing page, without having to go to each lock to find out its status. This request is not implemented. Another observation is when using the app to lock or unlock, the log says it was a manual operation, versus the app? The Log needs to show how the lock was accessed by user code, the app, or manual operation.

Thanks for the feedback~~  
First, Regarding the display problem of “lock status”, we will continue to pay attention; secondly, we have not found this kind of problem, I will submit it to the testers.

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**Author:** ![Anderson9](https://sea2.discourse-cdn.com/flex020/user_avatar/community.ultraloq.com/anderson9/32/994_2.png) [@Anderson9](https://community.ultraloq.com/u/Anderson9)\
**Post date:** [November 22, 2022, 5:59am UTC](https://community.ultraloq.com/t/app-v2-0-feedback/4845/4 "2022-11-22T05:59:49Z")

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Hi -

- Stronger visual of when lock vs unlock (green vs red in previous was a faster way of getting confirmation)
- Wouldn’t it make more sense to label the room in the properties of the lock and the have a room automatically created as a section? Google home uses this to organize devices
- I can’t delete an address- very frustrating
- addresses added for another location than where I’m currently located aren’t being saved

Thanks for opening this up to people, overall it’s good but it could be better

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**Author:** ![Carrie](https://sea2.discourse-cdn.com/flex020/user_avatar/community.ultraloq.com/carrie/32/1470_2.png) [@Carrie](https://community.ultraloq.com/u/Carrie)\
**Post date:** [November 23, 2022, 7:58am UTC](https://community.ultraloq.com/t/app-v2-0-feedback/4845/5 "2022-11-23T07:58:55Z")

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Thank you for taking the time to share your idea! But app support the feature of deleting address (except Default), could you find the button?

 ![image](https://us1.discourse-cdn.com/flex020/uploads/u_tec/original/1X/bd76f5d6c8843ca73363db61a8fccd141f3c4c91.png)

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**Author:** ![Carrie](https://sea2.discourse-cdn.com/flex020/user_avatar/community.ultraloq.com/carrie/32/1470_2.png) [@Carrie](https://community.ultraloq.com/u/Carrie)\
**Post date:** [November 23, 2022, 9:38am UTC](https://community.ultraloq.com/t/app-v2-0-feedback/4845/6 "2022-11-23T09:38:33Z")

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About another question you said, " addresses added for another location than where I’m currently located aren’t being saved", could you please send me a video link? Thanks! Hope I could help.

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**Author:** ![Anderson9](https://sea2.discourse-cdn.com/flex020/user_avatar/community.ultraloq.com/anderson9/32/994_2.png) [@Anderson9](https://community.ultraloq.com/u/Anderson9)\
**Post date:** [November 23, 2022, 2:11pm UTC](https://community.ultraloq.com/t/app-v2-0-feedback/4845/7 "2022-11-23T14:11:32Z")

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![image](https://us1.discourse-cdn.com/flex020/uploads/u_tec/original/1X/b28fd13de66e88e237fb48b07bb5a8574fc03714.jpeg)

Delete button does not appear

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**Author:** ![Carrie](https://sea2.discourse-cdn.com/flex020/user_avatar/community.ultraloq.com/carrie/32/1470_2.png) [@Carrie](https://community.ultraloq.com/u/Carrie)\
**Post date:** [November 24, 2022, 2:00am UTC](https://community.ultraloq.com/t/app-v2-0-feedback/4845/8 "2022-11-24T02:00:47Z")

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It may be the “Default Address” which cannot be deleted.

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**Author:** ![Anderson9](https://sea2.discourse-cdn.com/flex020/user_avatar/community.ultraloq.com/anderson9/32/994_2.png) [@Anderson9](https://community.ultraloq.com/u/Anderson9)\
**Post date:** [December 12, 2022, 9:25pm UTC](https://community.ultraloq.com/t/app-v2-0-feedback/4845/9 "2022-12-12T21:25:45Z")

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Hi - I’m struggling to use this new version.

- I have devices at two locations/homes. My address for one is no longer appearing. Now I can’t manage it. How do I access it now that it’s not appearing in the new app?

The navigation for this is horrible. Can I get back to the previous version of the app?

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**Author:** ![Anderson9](https://sea2.discourse-cdn.com/flex020/user_avatar/community.ultraloq.com/anderson9/32/994_2.png) [@Anderson9](https://community.ultraloq.com/u/Anderson9)\
**Post date:** [December 12, 2022, 9:33pm UTC](https://community.ultraloq.com/t/app-v2-0-feedback/4845/10 "2022-12-12T21:33:52Z")

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![image](https://us1.discourse-cdn.com/flex020/uploads/u_tec/original/2X/0/0b4219ed60d8389857b9a2e280f58d1ef39fcc1f.jpeg)

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**Author:** ![Frank](https://sea2.discourse-cdn.com/flex020/user_avatar/community.ultraloq.com/frank/32/100_2.png) [@Frank](https://community.ultraloq.com/u/Frank)\
**Post date:** [December 13, 2022, 1:23am UTC](https://community.ultraloq.com/t/app-v2-0-feedback/4845/11 "2022-12-13T01:23:23Z")

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Can you give me a picture of your App, showing where went wrong. The device in one address is missing , or one of the two addresses is missing.

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**Author:** ![Nicola](https://avatars.discourse-cdn.com/v4/letter/n/41988e/32.png) [@Nicola](https://community.ultraloq.com/u/Nicola)\
**Post date:** [December 13, 2022, 3:50pm UTC](https://community.ultraloq.com/t/app-v2-0-feedback/4845/12 "2022-12-13T15:50:25Z")

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I have one lock on my account and two locks shared by my wife’s account. In the old V1 version, it did not really matter. I could still see all of them at once. With this new V2 system, I can’t. I need to toggle between the two “fake addresses” that the app created. Is there a way to see all locks together, regardless of the “address.”

Overall, I appreciate your desire to innovate, but I find the new version much more cumbersome to use and significantly worse than the old V1.

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**Author:** ![Carrie](https://sea2.discourse-cdn.com/flex020/user_avatar/community.ultraloq.com/carrie/32/1470_2.png) [@Carrie](https://community.ultraloq.com/u/Carrie)\
**Post date:** [December 14, 2022, 1:43am UTC](https://community.ultraloq.com/t/app-v2-0-feedback/4845/13 "2022-12-14T01:43:39Z")

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Yes, we will add this feature to show all locks in the following version. Besides that, could you tell me what other worse experience you have had?

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**Author:** ![Anderson9](https://sea2.discourse-cdn.com/flex020/user_avatar/community.ultraloq.com/anderson9/32/994_2.png) [@Anderson9](https://community.ultraloq.com/u/Anderson9)\
**Post date:** [December 14, 2022, 2:08pm UTC](https://community.ultraloq.com/t/app-v2-0-feedback/4845/14 "2022-12-14T14:08:08Z")

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Contact support is impossible

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<div class="post-metadata">

**Author:** ![Frank](https://sea2.discourse-cdn.com/flex020/user_avatar/community.ultraloq.com/frank/32/100_2.png) [@Frank](https://community.ultraloq.com/u/Frank)\
**Post date:** [December 15, 2022, 3:01am UTC](https://community.ultraloq.com/t/app-v2-0-feedback/4845/15 "2022-12-15T03:01:07Z")

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Please contact [carrie@u-tec.com](mailto:carrie@u-tec.com). If we could get detailed information, maybe we could help

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**Author:** ![onelovekir](https://avatars.discourse-cdn.com/v4/letter/o/8dc957/32.png) [@onelovekir](https://community.ultraloq.com/u/onelovekir)\
**Post date:** [December 23, 2022, 6:51pm UTC](https://community.ultraloq.com/t/app-v2-0-feedback/4845/16 "2022-12-23T18:51:53Z")

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It might be due to Dark Mode. Sometimes if Dark Mode is selected on your phone as the system default, apps may not invert the colors of text properly so it’s essentially white on white, but the text is still there. Try switching off Dark Mode to see if that changes anything.
