# App will not connect to Ubolt Pro

**URL:** <https://community.ultraloq.com/t/app-will-not-connect-to-ubolt-pro/5414>\
**Category:** Xthings Home App\
**Tags:** smart-lock, app\
**Created:** [December 28, 2022, 7:37pm UTC](https://community.ultraloq.com/t/app-will-not-connect-to-ubolt-pro/5414 "2022-12-28T19:37:20Z")\
**Posts on this page:** 7\
**Page:** 1

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**Author:** ![Matthew1](https://avatars.discourse-cdn.com/v4/letter/m/ed655f/32.png) [@Matthew1](https://community.ultraloq.com/u/Matthew1)\
**Post date:** [December 28, 2022, 7:37pm UTC](https://community.ultraloq.com/t/app-will-not-connect-to-ubolt-pro/5414/1 "2022-12-28T19:37:20Z")

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Just got the Ubolt Pro and set it up with no problems. 15 minutes or so later the app can no longer detect my device. I have tried logging out and back in with no luck. When I go to add device my lock shows up there and when I try to connect it says this device is already registered to my account. Any suggestions?

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**Author:** ![Katherine1](https://avatars.discourse-cdn.com/v4/letter/k/5f9b8f/32.png) [@Katherine1](https://community.ultraloq.com/u/Katherine1)\
**Post date:** [December 28, 2022, 10:49pm UTC](https://community.ultraloq.com/t/app-will-not-connect-to-ubolt-pro/5414/2 "2022-12-28T22:49:04Z")

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Having the same problem and haven’t been able to figure out a fix. Planning to call tomorrow. Have you figured it out yet?

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**Author:** ![Elaine](https://avatars.discourse-cdn.com/v4/letter/e/439d5e/32.png) [@Elaine](https://community.ultraloq.com/u/Elaine)\
**Post date:** [December 28, 2022, 11:10pm UTC](https://community.ultraloq.com/t/app-will-not-connect-to-ubolt-pro/5414/3 "2022-12-28T23:10:16Z")

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I’m having this problem too what was the solution? Thanks

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**Author:** ![Matthew1](https://avatars.discourse-cdn.com/v4/letter/m/ed655f/32.png) [@Matthew1](https://community.ultraloq.com/u/Matthew1)\
**Post date:** [December 28, 2022, 11:39pm UTC](https://community.ultraloq.com/t/app-will-not-connect-to-ubolt-pro/5414/4 "2022-12-28T23:39:50Z")

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No solution yet. Reading other people’s posts it seems like we are not alone and it may be related to the latest app update

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**Author:** ![Frank](https://sea2.discourse-cdn.com/flex020/user_avatar/community.ultraloq.com/frank/32/100_2.png) [@Frank](https://community.ultraloq.com/u/Frank)\
**Post date:** [December 29, 2022, 1:54am UTC](https://community.ultraloq.com/t/app-will-not-connect-to-ubolt-pro/5414/5 "2022-12-29T01:54:27Z")

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There has been a server issue for an hour, it has been restored to normal already.  
The phononema is can not find the device or the device name is disappearing.

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**Author:** ![Matthew1](https://avatars.discourse-cdn.com/v4/letter/m/ed655f/32.png) [@Matthew1](https://community.ultraloq.com/u/Matthew1)\
**Post date:** [December 29, 2022, 2:50am UTC](https://community.ultraloq.com/t/app-will-not-connect-to-ubolt-pro/5414/6 "2022-12-29T02:50:03Z")

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Thanks! Mine is working now

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**Author:** ![Matthew6](https://avatars.discourse-cdn.com/v4/letter/m/90ced4/32.png) [@Matthew6](https://community.ultraloq.com/u/Matthew6)\
**Post date:** [August 7, 2023, 6:54pm UTC](https://community.ultraloq.com/t/app-will-not-connect-to-ubolt-pro/5414/7 "2023-08-07T18:54:37Z")

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This remains a problem. Resetting the device does not help. It does not appear in my account yet it will not accept my info to set codes etc because it returns a response if “already registered.” Help!