# Auto locking even though disabled

**URL:** <https://community.ultraloq.com/t/auto-locking-even-though-disabled/11508>\
**Category:** ULTRALOQ Smart Lock\
**Created:** [April 21, 2026, 9:03pm UTC](https://community.ultraloq.com/t/auto-locking-even-though-disabled/11508 "2026-04-21T21:03:50Z")\
**Posts on this page:** 4\
**Page:** 1

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**Author:** ![ryan.goosen](https://avatars.discourse-cdn.com/v4/letter/r/34f0e0/32.png) [@ryan.goosen](https://community.ultraloq.com/u/ryan.goosen)\
**Post date:** [April 21, 2026, 9:03pm UTC](https://community.ultraloq.com/t/auto-locking-even-though-disabled/11508/1 "2026-04-21T21:03:51Z")

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I have seen this message and see a firmware fix but I can’t update my firmware and locks keep locking 30 sec after unlocked. Just installed today and not happy.

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**Author:** ![Savy](https://sea2.discourse-cdn.com/flex020/user_avatar/community.ultraloq.com/savy/32/1914_2.png) [@Savy](https://community.ultraloq.com/u/Savy)\
**Post date:** [April 24, 2026, 7:18am UTC](https://community.ultraloq.com/t/auto-locking-even-though-disabled/11508/2 "2026-04-24T07:18:58Z")

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@ryan.goosen Hi Ryan, we contacted you in ticket [#557811](https://xthingsservice.zendesk.com/agent/tickets/557811), please kindly check your email. Thanks!

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**Author:** ![Salvatore](https://avatars.discourse-cdn.com/v4/letter/s/ea666f/32.png) [@Salvatore](https://community.ultraloq.com/u/Salvatore)\
**Post date:** [April 27, 2026, 6:10pm UTC](https://community.ultraloq.com/t/auto-locking-even-though-disabled/11508/3 "2026-04-27T18:10:11Z")

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I’m having the same issue with three locks. I’ve deleted each lock and reinstalled them. They work a couple times and then they drop off line again. The 30 second auto lock has been happening to me too. Even though it’s disabled it’s still going to lock. I’ve now put it on auto lock but change the timing to 30 minutes.

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**Author:** ![Savy](https://sea2.discourse-cdn.com/flex020/user_avatar/community.ultraloq.com/savy/32/1914_2.png) [@Savy](https://community.ultraloq.com/u/Savy)\
**Post date:** [May 8, 2026, 8:06am UTC](https://community.ultraloq.com/t/auto-locking-even-though-disabled/11508/4 "2026-05-08T08:06:39Z")

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@Salvatore Hi Salvatore, we have contacted you in ticket [#560785](https://xthingsservice.zendesk.com/agent/tickets/560785), please kindly check your email. Thanks!