# Auto Unlock not working 09-2024 **URL:** \ **Category:** ULTRALOQ Smart Lock\ **Created:** [September 13, 2024, 1:11pm UTC](https://community.ultraloq.com/t/auto-unlock-not-working-09-2024/9929 "2024-09-13T13:11:58Z")\ **Posts on this page:** 2\ **Page:** 1
**Author:** ![nico](https://avatars.discourse-cdn.com/v4/letter/n/b5a626/32.png) [@nico](https://community.ultraloq.com/u/nico)\ **Post date:** [September 13, 2024, 1:11pm UTC](https://community.ultraloq.com/t/auto-unlock-not-working-09-2024/9929/1 "2024-09-13T13:11:58Z")
Auto Unlock doesn’t work at all, not even once. I have re-setup the Auto Unlock configuration at least 10 times, ensuring I use the 2.4ghz wifi band and Bluetooth is on while testing Auto Unlock, I have tested it at least 30 times with both phones mine and my wife, we both use Android. I’m using a Google Wifi router with two frequencies: 2.4 GHz and 5 GHz. In every test, when coming back home I make sure to connect to the 2.4 GHz band by placing the router far away. I’ve confirmed that I’m on the 2.4 GHz band each time I test the Auto Unlock feature, but still no success even once. When I leave home I do actually receive the ‘Away’ notification on the App, and when I’m back I make sure the Bluetooth is always on. It seems like the system simply doesn’t work at all. I’m seriously thinking about returning the product. ![Screenshot_20240913-203000](https://us1.discourse-cdn.com/flex020/uploads/u_tec/original/2X/1/1e7cb53f7f2d89bf3c75f8d66487e16cb58c1526.jpeg) ---
**Author:** ![Savy](https://sea2.discourse-cdn.com/flex020/user_avatar/community.ultraloq.com/savy/32/1914_2.png) [@Savy](https://community.ultraloq.com/u/Savy)\ **Post date:** [September 14, 2024, 9:05am UTC](https://community.ultraloq.com/t/auto-unlock-not-working-09-2024/9929/2 "2024-09-14T09:05:53Z")
@nico Hi Nico, we have contacted you in ticket #238980, please kindly check that in your e-mail. Thanks!