# Auto unlock stopped working after app update

**URL:** https://community.ultraloq.com/t/auto-unlock-stopped-working-after-app-update/5357
**Category:** Xthings Home App
**Created:** [December 26, 2022, 3:23am UTC](https://community.ultraloq.com/t/auto-unlock-stopped-working-after-app-update/5357 "2022-12-26T03:23:09Z")
**Posts on this page:** 7
**Page:** 1

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### Author: ![Crutcher](https://avatars.discourse-cdn.com/v4/letter/c/bbe5ce/32.png) [@Crutcher](https://community.ultraloq.com/u/Crutcher)
#### Post date: [December 26, 2022, 3:23am UTC](https://community.ultraloq.com/t/auto-unlock-stopped-working-after-app-update/5357/1 "2022-12-26T03:23:09Z")

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Auto unlock does not work since recent app uodate please fix or let me go back to old app so it will work again

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### Author: ![Crutcher](https://avatars.discourse-cdn.com/v4/letter/c/bbe5ce/32.png) [@Crutcher](https://community.ultraloq.com/u/Crutcher)
#### Post date: [December 28, 2022, 1:01am UTC](https://community.ultraloq.com/t/auto-unlock-stopped-working-after-app-update/5357/2 "2022-12-28T01:01:24Z")

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Tried calling today but nobody answers

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### Author: ![Frank](https://sea2.discourse-cdn.com/flex020/user_avatar/community.ultraloq.com/frank/32/100_2.png) [@Frank](https://community.ultraloq.com/u/Frank)
#### Post date: [December 28, 2022, 1:32am UTC](https://community.ultraloq.com/t/auto-unlock-stopped-working-after-app-update/5357/3 "2022-12-28T01:32:35Z")

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Could you please open a ticket to customer service.

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### Author: ![Andrea](https://avatars.discourse-cdn.com/v4/letter/a/c37758/32.png) [@Andrea](https://community.ultraloq.com/u/Andrea)
#### Post date: [December 30, 2022, 5:50pm UTC](https://community.ultraloq.com/t/auto-unlock-stopped-working-after-app-update/5357/4 "2022-12-30T17:50:29Z")

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Same, please update thread when solution is found.

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### Author: ![Crutcher](https://avatars.discourse-cdn.com/v4/letter/c/bbe5ce/32.png) [@Crutcher](https://community.ultraloq.com/u/Crutcher)
#### Post date: [January 5, 2023, 10:59am UTC](https://community.ultraloq.com/t/auto-unlock-stopped-working-after-app-update/5357/5 "2023-01-05T10:59:24Z")

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Customer service was no help

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### Author: ![Talbot1](https://avatars.discourse-cdn.com/v4/letter/t/71c47a/32.png) [@Talbot1](https://community.ultraloq.com/u/Talbot1)
#### Post date: [January 23, 2023, 4:02am UTC](https://community.ultraloq.com/t/auto-unlock-stopped-working-after-app-update/5357/6 "2023-01-23T04:02:30Z")

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I have had the same issue that since this new update my lock has been acting up and. It locking/unlocking like regular. It is now unreliable. Also, I am unable to check the battery level in settings.

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### Author: ![Anderson4](https://avatars.discourse-cdn.com/v4/letter/a/85f322/32.png) [@Anderson4](https://community.ultraloq.com/u/Anderson4)
#### Post date: [January 23, 2023, 9:19pm UTC](https://community.ultraloq.com/t/auto-unlock-stopped-working-after-app-update/5357/7 "2023-01-23T21:19:04Z")

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Auto Unlock starting working again.

Thanks.