# Beta app doesn’t show passcodes

**URL:** <https://community.ultraloq.com/t/beta-app-doesn-t-show-passcodes/4813>\
**Category:** Beta Program\
**Created:** [November 3, 2022, 5:00pm UTC](https://community.ultraloq.com/t/beta-app-doesn-t-show-passcodes/4813 "2022-11-03T17:00:57Z")\
**Posts on this page:** 1\
**Page:** 1

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**Author:** ![Cartwright](https://avatars.discourse-cdn.com/v4/letter/c/47e85d/32.png) [@Cartwright](https://community.ultraloq.com/u/Cartwright)\
**Post date:** [November 3, 2022, 5:00pm UTC](https://community.ultraloq.com/t/beta-app-doesn-t-show-passcodes/4813/1 "2022-11-03T17:00:57Z")

</div>

I just downloaded the beta app. Looks great, but it doesn’t show everything. Initially it didn’t recognize that my lock was already linked. I closed out the app, reopened it, and that was fixed.  
Then I wanted to make sure the codes and fingerprints were still showing. The symbols are still showing, but when I click on each person and the unlock method, it wants to me enter everything again. Is there a way to fix this? I have tried closing and reopening the app with no luck. I tried my fingerprint, and that still works. I have no way to check the other users.