# Biometrics not working

**URL:** <https://community.ultraloq.com/t/biometrics-not-working/7457>\
**Category:** ULTRALOQ Smart Lock\
**Created:** [September 6, 2023, 6:52pm UTC](https://community.ultraloq.com/t/biometrics-not-working/7457 "2023-09-06T18:52:06Z")\
**Posts on this page:** 3\
**Page:** 1

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**Author:** ![bai](https://avatars.discourse-cdn.com/v4/letter/b/76d3ee/32.png) [@bai](https://community.ultraloq.com/u/bai)\
**Post date:** [September 6, 2023, 6:52pm UTC](https://community.ultraloq.com/t/biometrics-not-working/7457/1 "2023-09-06T18:52:06Z")

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fingerprint no longer working

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**Author:** ![Negron](https://sea2.discourse-cdn.com/flex020/user_avatar/community.ultraloq.com/negron/32/344_2.png) [@Negron](https://community.ultraloq.com/u/Negron)\
**Post date:** [September 6, 2023, 9:17pm UTC](https://community.ultraloq.com/t/biometrics-not-working/7457/2 "2023-09-06T21:17:35Z")

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This is best if you contact their support. You posted this under wishlist which would be for new features.

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**Author:** ![Logan](https://sea2.discourse-cdn.com/flex020/user_avatar/community.ultraloq.com/logan/32/1911_2.png) [@Logan](https://community.ultraloq.com/u/Logan)\
**Post date:** [September 8, 2023, 12:26am UTC](https://community.ultraloq.com/t/biometrics-not-working/7457/3 "2023-09-08T00:26:21Z")

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@bai Please check your updated ticket [161758](https://u-tec.zendesk.com/agent/tickets/161758)