# Blinking Red Light

**URL:** <https://community.ultraloq.com/t/blinking-red-light/5595>\
**Category:** ULTRALOQ Smart Lock\
**Created:** [January 7, 2023, 11:50am UTC](https://community.ultraloq.com/t/blinking-red-light/5595 "2023-01-07T11:50:45Z")\
**Posts on this page:** 6\
**Page:** 1

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**Author:** ![Jeff1](https://avatars.discourse-cdn.com/v4/letter/j/4af34b/32.png) [@Jeff1](https://community.ultraloq.com/u/Jeff1)\
**Post date:** [January 7, 2023, 11:50am UTC](https://community.ultraloq.com/t/blinking-red-light/5595/1 "2023-01-07T11:50:45Z")

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Recently when I manually unlock my Pro the red light blinks then continues to turn on and off. I can’t access the lock from the app till I manually lock the device.  
When I used the app(when it decides I can connect) I can unlock the device and the light blinks red once then stops.  
I turned off smart alerts thinking that was the problem since I wasn’t receiving them but no difference.  
Any thoughts?

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**Author:** ![Jeff1](https://avatars.discourse-cdn.com/v4/letter/j/4af34b/32.png) [@Jeff1](https://community.ultraloq.com/u/Jeff1)\
**Post date:** [January 8, 2023, 11:08pm UTC](https://community.ultraloq.com/t/blinking-red-light/5595/2 "2023-01-08T23:08:47Z")

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Did a major reset of everything and it appears the problem has been fixed.

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**Author:** ![Sally](https://sea2.discourse-cdn.com/flex020/user_avatar/community.ultraloq.com/sally/32/1916_2.png) [@Sally](https://community.ultraloq.com/u/Sally)\
**Post date:** [January 9, 2023, 3:10am UTC](https://community.ultraloq.com/t/blinking-red-light/5595/3 "2023-01-09T03:10:19Z")

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Hi, we have replied you in the ticket 122382 and please check it.

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**Author:** ![Jeff1](https://avatars.discourse-cdn.com/v4/letter/j/4af34b/32.png) [@Jeff1](https://community.ultraloq.com/u/Jeff1)\
**Post date:** [January 9, 2023, 12:40pm UTC](https://community.ultraloq.com/t/blinking-red-light/5595/4 "2023-01-09T12:40:55Z")

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What was the reply? I only see the same text as below.

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**Author:** ![Jeff1](https://avatars.discourse-cdn.com/v4/letter/j/4af34b/32.png) [@Jeff1](https://community.ultraloq.com/u/Jeff1)\
**Post date:** [January 9, 2023, 1:01pm UTC](https://community.ultraloq.com/t/blinking-red-light/5595/5 "2023-01-09T13:01:37Z")

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Found the reply. Very hard to find tickets based upon ticket number.  
Thanks. Appears the lock is more stable. I hope it stays that way.

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**Author:** ![John24](https://avatars.discourse-cdn.com/v4/letter/j/2bfe46/32.png) [@John24](https://community.ultraloq.com/u/John24)\
**Post date:** [June 3, 2023, 3:09pm UTC](https://community.ultraloq.com/t/blinking-red-light/5595/6 "2023-06-03T15:09:28Z")

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@Sally , how do I see ticket 122382?