# Bolt does not retract far enough **URL:** \ **Category:** ULTRALOQ Smart Lock\ **Created:** [December 21, 2022, 12:58am UTC](https://community.ultraloq.com/t/bolt-does-not-retract-far-enough/5238 "2022-12-21T00:58:11Z")\ **Posts on this page:** 8\ **Page:** 1
**Author:** ![randy1](https://avatars.discourse-cdn.com/v4/letter/r/7993a0/32.png) [@randy1](https://community.ultraloq.com/u/randy1)\ **Post date:** [December 21, 2022, 12:58am UTC](https://community.ultraloq.com/t/bolt-does-not-retract-far-enough/5238/1 "2022-12-21T00:58:11Z")
I have bolt that does not retract all the way everytime (needs to retract about 2-3 mm) more. Is there an adjustment i can do to resolve this? Thanks ---
**Author:** ![Eli](https://sea2.discourse-cdn.com/flex020/user_avatar/community.ultraloq.com/eli/32/1915_2.png) [@Eli](https://community.ultraloq.com/u/Eli)\ **Post date:** [December 21, 2022, 7:46am UTC](https://community.ultraloq.com/t/bolt-does-not-retract-far-enough/5238/2 "2022-12-21T07:46:43Z")
@randy1 We do apologize for your inconvenience. A ticket (#120804) for the problem you met has been created, and our customer service representative is processing your problem. You can check your e-mail at your convenience. Thanks! ---
**Author:** ![Rodrigo](https://avatars.discourse-cdn.com/v4/letter/r/4af34b/32.png) [@Rodrigo](https://community.ultraloq.com/u/Rodrigo)\ **Post date:** [June 4, 2024, 1:26pm UTC](https://community.ultraloq.com/t/bolt-does-not-retract-far-enough/5238/3 "2024-06-04T13:26:17Z")
Did this problem was ever solved? ---
**Author:** ![Savy](https://sea2.discourse-cdn.com/flex020/user_avatar/community.ultraloq.com/savy/32/1914_2.png) [@Savy](https://community.ultraloq.com/u/Savy)\ **Post date:** [June 7, 2024, 1:18am UTC](https://community.ultraloq.com/t/bolt-does-not-retract-far-enough/5238/4 "2024-06-07T01:18:33Z")
We do apologize for your inconvenience. A ticket (#218707) for the problem you met has been created, and our customer service representative is processing your problem. Please check your e-mail at your convenience. Thanks! ---
**Author:** ![user74](https://avatars.discourse-cdn.com/v4/letter/u/ce73a5/32.png) [@user74](https://community.ultraloq.com/u/user74)\ **Post date:** [May 26, 2025, 8:11pm UTC](https://community.ultraloq.com/t/bolt-does-not-retract-far-enough/5238/5 "2025-05-26T20:11:03Z")
What was this solution? I’m having the same issue and it’s very annoying you have a forum for questions but won’t put in the solution. ---
**Author:** ![Eli](https://sea2.discourse-cdn.com/flex020/user_avatar/community.ultraloq.com/eli/32/1915_2.png) [@Eli](https://community.ultraloq.com/u/Eli)\ **Post date:** [May 27, 2025, 8:13am UTC](https://community.ultraloq.com/t/bolt-does-not-retract-far-enough/5238/6 "2025-05-27T08:13:41Z")
@user74 Dear customer, we are so sorry about this. Please click **[here](https://support.u-tec.com/hc/en-us/requests/new?ticket_form_id=4591013691417)** to submit a ticket and our agent will try best to resolve the issue for you. Thanks! ---
**Author:** ![Saint-Hilaire](https://avatars.discourse-cdn.com/v4/letter/s/a4c791/32.png) [@Saint-Hilaire](https://community.ultraloq.com/u/Saint-Hilaire)\ **Post date:** [June 24, 2025, 7:11pm UTC](https://community.ultraloq.com/t/bolt-does-not-retract-far-enough/5238/7 "2025-06-24T19:11:58Z")
Same problem here with 2 bolt fingerprints locks and it’s only happening with the auto lock feature ---
**Author:** ![Sally](https://sea2.discourse-cdn.com/flex020/user_avatar/community.ultraloq.com/sally/32/1916_2.png) [@Sally](https://community.ultraloq.com/u/Sally)\ **Post date:** [June 27, 2025, 8:51am UTC](https://community.ultraloq.com/t/bolt-does-not-retract-far-enough/5238/8 "2025-06-27T08:51:23Z")
Hi, we have replied to you in the ticket [499474](https://xthingsservice.zendesk.com/agent/tickets/499474), and please check your email box later.