# Bolt Matter Fingerprint- I can't complete the matter part of installation

**URL:** <https://community.ultraloq.com/t/bolt-matter-fingerprint-i-cant-complete-the-matter-part-of-installation/10563>\
**Category:** Knowledge\
**Created:** [February 22, 2025, 12:34am UTC](https://community.ultraloq.com/t/bolt-matter-fingerprint-i-cant-complete-the-matter-part-of-installation/10563 "2025-02-22T00:34:47Z")\
**Posts on this page:** 1\
**Page:** 1

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**Author:** ![Leonard](https://avatars.discourse-cdn.com/v4/letter/l/a6a055/32.png) [@Leonard](https://community.ultraloq.com/u/Leonard)\
**Post date:** [February 22, 2025, 12:34am UTC](https://community.ultraloq.com/t/bolt-matter-fingerprint-i-cant-complete-the-matter-part-of-installation/10563/1 "2025-02-22T00:34:48Z")

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I have Aeotec matter hub I use in SmartThings. SmartThings recognizes the lock and tries to install it in it’s iCloud, but always fails.  
The same happens with my Google Home hub.  
I’ve tried reinstalling the Aeotec hub, tried disconnecting all other hubs and reinstalled the Bolt  
Matter Fingerprint.  
I’ve used the matter configuration mode in the app and the results are always the same.

Help?