# Can I purchase the medium drive gear for the U-Lock **URL:** \ **Category:** ULTRALOQ Smart Lock\ **Created:** [January 10, 2023, 9:52pm UTC](https://community.ultraloq.com/t/can-i-purchase-the-medium-drive-gear-for-the-u-lock/5652 "2023-01-10T21:52:03Z")\ **Posts on this page:** 3\ **Page:** 1
**Author:** ![Pantoja](https://avatars.discourse-cdn.com/v4/letter/p/838e76/32.png) [@Pantoja](https://community.ultraloq.com/u/Pantoja)\ **Post date:** [January 10, 2023, 9:52pm UTC](https://community.ultraloq.com/t/can-i-purchase-the-medium-drive-gear-for-the-u-lock/5652/1 "2023-01-10T21:52:03Z")
My U-Bolt Pro Series lock is not working. It is out of the 18 month purchase warranty however the warranty proclaims that all ultraloq’s come with a lifetime mechanical parts warranty. My lock has a missing tooth on the medium gear/sprocket which does not allow my lock to open when locked. it will allow it to close when open. How do I get that gear. ---
**Author:** ![Eli](https://sea2.discourse-cdn.com/flex020/user_avatar/community.ultraloq.com/eli/32/1915_2.png) [@Eli](https://community.ultraloq.com/u/Eli)\ **Post date:** [January 11, 2023, 7:46am UTC](https://community.ultraloq.com/t/can-i-purchase-the-medium-drive-gear-for-the-u-lock/5652/2 "2023-01-11T07:46:10Z")
Hi Pantoja, We are so sorry for the inconvenience caused for you. This is not what we want our customers to experience. A ticket: #123667 has been created for the issue, please check your e-mail for detailed reply. ---
**Author:** ![Pantoja](https://avatars.discourse-cdn.com/v4/letter/p/838e76/32.png) [@Pantoja](https://community.ultraloq.com/u/Pantoja)\ **Post date:** [January 11, 2023, 6:39pm UTC](https://community.ultraloq.com/t/can-i-purchase-the-medium-drive-gear-for-the-u-lock/5652/3 "2023-01-11T18:39:34Z")
I really hope someone can help me. It’s an expensive lock and I love it! I just want it to work.