# Cannot enter an address that isn’t recognized **URL:** \ **Category:** Xthings Home App\ **Tags:** beta, app\ **Created:** [November 11, 2022, 8:11pm UTC](https://community.ultraloq.com/t/cannot-enter-an-address-that-isn-t-recognized/4867 "2022-11-11T20:11:47Z")\ **Posts on this page:** 4\ **Page:** 1
**Author:** ![Zimmermann](https://avatars.discourse-cdn.com/v4/letter/z/f19dbf/32.png) [@Zimmermann](https://community.ultraloq.com/u/Zimmermann)\ **Post date:** [November 11, 2022, 8:11pm UTC](https://community.ultraloq.com/t/cannot-enter-an-address-that-isn-t-recognized/4867/1 "2022-11-11T20:11:47Z")
Found a bug: Try adding the following address in the app: 51-618 A Kamehameha Hwy, Kaaawa, HI 96730 Other usually acceptable format:s: 51-618 Kamehameha Hwy #A, Kaaawa… 51-618 Kamehameha Hwy Unit A, Kaaawa… I’ve tried by moving the map and entering it manually, but the system defaults to some nearby address it knows or some address in Pearl City and does not accept this address. ---
**Author:** ![Carrie](https://sea2.discourse-cdn.com/flex020/user_avatar/community.ultraloq.com/carrie/32/1470_2.png) [@Carrie](https://community.ultraloq.com/u/Carrie)\ **Post date:** [November 17, 2022, 2:54am UTC](https://community.ultraloq.com/t/cannot-enter-an-address-that-isn-t-recognized/4867/2 "2022-11-17T02:54:59Z")
Hello, our address uses Google Maps, and its positioning accuracy depends on where Google Maps can locate. Since an inexact address will not affect other functions, you can enter an approximate location. Thanks for the suggestion, we will continue to optimize this. You can continue to tell us about your problem. ---
**Author:** ![Zimmermann](https://avatars.discourse-cdn.com/v4/letter/z/f19dbf/32.png) [@Zimmermann](https://community.ultraloq.com/u/Zimmermann)\ **Post date:** [November 17, 2022, 7:13pm UTC](https://community.ultraloq.com/t/cannot-enter-an-address-that-isn-t-recognized/4867/3 "2022-11-17T19:13:03Z")
Looks to me like you’re using Apple maps, not Google maps. If you used Google maps it would work…. ---
**Author:** ![Carrie](https://sea2.discourse-cdn.com/flex020/user_avatar/community.ultraloq.com/carrie/32/1470_2.png) [@Carrie](https://community.ultraloq.com/u/Carrie)\ **Post date:** [November 18, 2022, 3:51am UTC](https://community.ultraloq.com/t/cannot-enter-an-address-that-isn-t-recognized/4867/4 "2022-11-18T03:51:19Z")
Sorry, I was mistaken and checked with the engineer, the Apple phone is Apple Maps, and the Android phone is Google Maps. We have selected the most suitable map for your mobile phone, the experience may be slightly different.