# Cannot reset or re connect Bridge **URL:** \ **Category:** ULTRALOQ Smart Lock\ **Created:** [March 18, 2024, 3:31am UTC](https://community.ultraloq.com/t/cannot-reset-or-re-connect-bridge/8879 "2024-03-18T03:31:38Z")\ **Posts on this page:** 7\ **Page:** 1
**Author:** ![Alahakoon](https://avatars.discourse-cdn.com/v4/letter/a/e9c0ed/32.png) [@Alahakoon](https://community.ultraloq.com/u/Alahakoon)\ **Post date:** [March 18, 2024, 3:31am UTC](https://community.ultraloq.com/t/cannot-reset-or-re-connect-bridge/8879/1 "2024-03-18T03:31:38Z")
I had UL1 and Bridge working just fine (solid green light) I wanted to re connect the bridge to a different wifi network (wifi) So I unpaired the bridge from the app I followed the instruction and touched the wifi mark on the ridge to get it to pairing mode I could not SO - I disconnected the previous wifi connection’s router - Now the bridge started blinking green (This happens when the bridge’s connected network is down) - And then I tried touching the wifi mark on the bridge to get to pairing mode - As you can see in the video it does not blinking or solid yellow. Hence I cant get it to pair - Once I restored the previous connections router - The bridge again starting to give me solid green like it is connected - But I had already unpaired the bridge I dont know if touching wifi mark on the bridge does anything What do I do ? ---
**Author:** ![Eli](https://sea2.discourse-cdn.com/flex020/user_avatar/community.ultraloq.com/eli/32/1915_2.png) [@Eli](https://community.ultraloq.com/u/Eli)\ **Post date:** [March 18, 2024, 10:25am UTC](https://community.ultraloq.com/t/cannot-reset-or-re-connect-bridge/8879/2 "2024-03-18T10:25:17Z")
@Alahakoon We sincerely apologize for this inconvenience caused for you. A ticket has been created for this issue and our colleague will reply to you in detail. Please check your e-mail later. Thanks for your understanding. ---
**Author:** ![Bruce4](https://avatars.discourse-cdn.com/v4/letter/b/65b543/32.png) [@Bruce4](https://community.ultraloq.com/u/Bruce4)\ **Post date:** [March 19, 2024, 8:57pm UTC](https://community.ultraloq.com/t/cannot-reset-or-re-connect-bridge/8879/3 "2024-03-19T20:57:21Z")
Do what you want you need to unpair the bridge in the app and hold the button down for at least 10 seconds (maybe a little longer) before the bridge goes into pairing mode. ---
**Author:** ![Alahakoon](https://avatars.discourse-cdn.com/v4/letter/a/e9c0ed/32.png) [@Alahakoon](https://community.ultraloq.com/u/Alahakoon)\ **Post date:** [March 20, 2024, 2:12am UTC](https://community.ultraloq.com/t/cannot-reset-or-re-connect-bridge/8879/4 "2024-03-20T02:12:25Z")
It did not unpair when I did that ---
**Author:** ![Ludington](https://avatars.discourse-cdn.com/v4/letter/l/bc79bd/32.png) [@Ludington](https://community.ultraloq.com/u/Ludington)\ **Post date:** [December 13, 2024, 10:27pm UTC](https://community.ultraloq.com/t/cannot-reset-or-re-connect-bridge/8879/5 "2024-12-13T22:27:16Z")
Hi Eli- what’s the fix for the fast flashing green light? I have two bridges that both fast flash green and do not respond to holding the Wi-Fi spot (30 seconds was my longest try…. Please advise!! Thanks- Jim ---
**Author:** ![Melhuish](https://avatars.discourse-cdn.com/v4/letter/m/858c86/32.png) [@Melhuish](https://community.ultraloq.com/u/Melhuish)\ **Post date:** [January 27, 2025, 3:09am UTC](https://community.ultraloq.com/t/cannot-reset-or-re-connect-bridge/8879/6 "2025-01-27T03:09:20Z")
Hey - I have this issue too. What was the fix for this? ---
**Author:** ![Eli](https://sea2.discourse-cdn.com/flex020/user_avatar/community.ultraloq.com/eli/32/1915_2.png) [@Eli](https://community.ultraloq.com/u/Eli)\ **Post date:** [January 31, 2025, 4:09am UTC](https://community.ultraloq.com/t/cannot-reset-or-re-connect-bridge/8879/7 "2025-01-31T04:09:50Z")
@Ludington @Melhuish We are so sorry for this. Please click **[here](https://support.u-tec.com/hc/en-us/requests/new?ticket_form_id=4591013691417)** to submit a ticket, our customer service colleague will try to help. Thanks!