# Cannot see devices after app upgrade **URL:** \ **Category:** Xthings Home App\ **Tags:** app\ **Created:** [December 22, 2022, 1:53pm UTC](https://community.ultraloq.com/t/cannot-see-devices-after-app-upgrade/5301 "2022-12-22T13:53:34Z")\ **Posts on this page:** 13\ **Page:** 1
**Author:** ![Locks](https://avatars.discourse-cdn.com/v4/letter/l/e0b2c6/32.png) [@Locks](https://community.ultraloq.com/u/Locks)\ **Post date:** [December 22, 2022, 1:53pm UTC](https://community.ultraloq.com/t/cannot-see-devices-after-app-upgrade/5301/1 "2022-12-22T13:53:34Z")
Anyone having any issues not seeing the device list after the app upgrade? We own 270+ devices. Cannot see a single device. ---
**Author:** ![Joost](https://avatars.discourse-cdn.com/v4/letter/j/6de8d8/32.png) [@Joost](https://community.ultraloq.com/u/Joost)\ **Post date:** [December 22, 2022, 5:15pm UTC](https://community.ultraloq.com/t/cannot-see-devices-after-app-upgrade/5301/2 "2022-12-22T17:15:22Z")
Same here! I need access now! ---
**Author:** ![Carrie](https://sea2.discourse-cdn.com/flex020/user_avatar/community.ultraloq.com/carrie/32/1470_2.png) [@Carrie](https://community.ultraloq.com/u/Carrie)\ **Post date:** [December 23, 2022, 1:48am UTC](https://community.ultraloq.com/t/cannot-see-devices-after-app-upgrade/5301/3 "2022-12-23T01:48:04Z")
Hi, you could log out and log in to your account to see if it works. If not, please tell me. ---
**Author:** ![Carrie](https://sea2.discourse-cdn.com/flex020/user_avatar/community.ultraloq.com/carrie/32/1470_2.png) [@Carrie](https://community.ultraloq.com/u/Carrie)\ **Post date:** [December 23, 2022, 1:50am UTC](https://community.ultraloq.com/t/cannot-see-devices-after-app-upgrade/5301/4 "2022-12-23T01:50:39Z")
Hi, if you can’t find your device, you could log out and log in to your account to see if it works. If not, please tell me. ---
**Author:** ![Locks](https://avatars.discourse-cdn.com/v4/letter/l/e0b2c6/32.png) [@Locks](https://community.ultraloq.com/u/Locks)\ **Post date:** [December 23, 2022, 2:15am UTC](https://community.ultraloq.com/t/cannot-see-devices-after-app-upgrade/5301/5 "2022-12-23T02:15:57Z")
Done that. Reinstalled the app as well. Did not work ---
**Author:** ![Joost](https://avatars.discourse-cdn.com/v4/letter/j/6de8d8/32.png) [@Joost](https://community.ultraloq.com/u/Joost)\ **Post date:** [December 23, 2022, 3:03am UTC](https://community.ultraloq.com/t/cannot-see-devices-after-app-upgrade/5301/6 "2022-12-23T03:03:09Z")
I FINALLY got in. The steps for me (on android): 1. Close the app 2. Uninstall the app 3. Power down the phone and restart 4. Install the app again 5. Open the app and login - All seemed to work well at that point. This process also worked for us on IOS. Failing to apply step 3 resulted in the app still not working. This was one of the most frustrating updates I have ever had the misfortune to attempt. In the future, a more transparent install would be greatly appreciated. ---
**Author:** ![Carrie](https://sea2.discourse-cdn.com/flex020/user_avatar/community.ultraloq.com/carrie/32/1470_2.png) [@Carrie](https://community.ultraloq.com/u/Carrie)\ **Post date:** [December 23, 2022, 6:32am UTC](https://community.ultraloq.com/t/cannot-see-devices-after-app-upgrade/5301/7 "2022-12-23T06:32:27Z")
Our engineer said it should be fine now, could you try again? ---
**Author:** ![Carrie](https://sea2.discourse-cdn.com/flex020/user_avatar/community.ultraloq.com/carrie/32/1470_2.png) [@Carrie](https://community.ultraloq.com/u/Carrie)\ **Post date:** [December 23, 2022, 6:36am UTC](https://community.ultraloq.com/t/cannot-see-devices-after-app-upgrade/5301/8 "2022-12-23T06:36:13Z")
Hi, i’m sorry. You only need to log in to the app again and devices should be there, could you do that? ---
**Author:** ![Locks](https://avatars.discourse-cdn.com/v4/letter/l/e0b2c6/32.png) [@Locks](https://community.ultraloq.com/u/Locks)\ **Post date:** [December 23, 2022, 11:36am UTC](https://community.ultraloq.com/t/cannot-see-devices-after-app-upgrade/5301/9 "2022-12-23T11:36:22Z")
It’s working now! Thanks! ^.^ ---
**Author:** ![Roush](https://sea2.discourse-cdn.com/flex020/user_avatar/community.ultraloq.com/roush/32/1073_2.png) [@Roush](https://community.ultraloq.com/u/Roush)\ **Post date:** [December 24, 2022, 8:55pm UTC](https://community.ultraloq.com/t/cannot-see-devices-after-app-upgrade/5301/10 "2022-12-24T20:55:31Z")
I followed the instructions and all three of my locks transferred over to v2. It did take several minutes for them to show up, and I initially closed the app and reopened it. ---
**Author:** ![Joost](https://avatars.discourse-cdn.com/v4/letter/j/6de8d8/32.png) [@Joost](https://community.ultraloq.com/u/Joost)\ **Post date:** [December 29, 2022, 11:51pm UTC](https://community.ultraloq.com/t/cannot-see-devices-after-app-upgrade/5301/11 "2022-12-29T23:51:42Z")
Well, it’s been a week with the new app. The app knows about my lock but no longer can connect to my lock, it cannot show me the lock’s state. The app allows me to create an admin user but it does not send an email to the new admin to setup their access to my lock. If I setup a new admin user, I cannot disable nor delete said admin user. However, in 7 days, I have been able to burn many hours trying to troubleshoot this buggy software. How about you reload the v.1 software back onto the app store and call it v.3? It should work MUCH better! ---
**Author:** ![Peterson4](https://avatars.discourse-cdn.com/v4/letter/p/dfb087/32.png) [@Peterson4](https://community.ultraloq.com/u/Peterson4)\ **Post date:** [December 29, 2022, 11:57pm UTC](https://community.ultraloq.com/t/cannot-see-devices-after-app-upgrade/5301/12 "2022-12-29T23:57:28Z")
Please turn off your lame bot that asks people to log out then back in. ---
**Author:** ![Peggy](https://avatars.discourse-cdn.com/v4/letter/p/c37758/32.png) [@Peggy](https://community.ultraloq.com/u/Peggy)\ **Post date:** [May 2, 2024, 3:48am UTC](https://community.ultraloq.com/t/cannot-see-devices-after-app-upgrade/5301/13 "2024-05-02T03:48:22Z")
How can I fix this? I’m the owner on a my locks and they all gone. My bf can view all my shared locked but I can’t see none. We are both on v3