# Can't remove device

**URL:** <https://community.ultraloq.com/t/cant-remove-device/11173>\
**Category:** ULTRALOQ Smart Lock\
**Created:** [July 15, 2025, 6:43pm UTC](https://community.ultraloq.com/t/cant-remove-device/11173 "2025-07-15T18:43:41Z")\
**Posts on this page:** 1\
**Page:** 1

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**Author:** ![randie](https://avatars.discourse-cdn.com/v4/letter/r/b2d939/32.png) [@randie](https://community.ultraloq.com/u/randie)\
**Post date:** [July 15, 2025, 6:43pm UTC](https://community.ultraloq.com/t/cant-remove-device/11173/1 "2025-07-15T18:43:41Z")

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After upgrading the app to v2 my device is gone. The instructions to fix this is to remove the device from V1 of the app. How can I do this when I no longer have V1 of the app?