# Constant Notifications of Manual Lock/Unlock
**URL:** https://community.ultraloq.com/t/constant-notifications-of-manual-lock-unlock/8884
**Category:** ULTRALOQ Smart Lock
**Created:** [March 19, 2024, 12:19pm UTC](https://community.ultraloq.com/t/constant-notifications-of-manual-lock-unlock/8884 "2024-03-19T12:19:59Z")
**Posts on this page:** 13
**Page:** 1
### Author:  [@Moffatt](https://community.ultraloq.com/u/Moffatt)
#### Post date: [March 19, 2024, 12:19pm UTC](https://community.ultraloq.com/t/constant-notifications-of-manual-lock-unlock/8884/1 "2024-03-19T12:19:59Z")
This has been happening periodically for a day or so at a time- constant “door is manually unlocked” then “door is manually locked” notifications (every 1-2 minutes). I can hide the alerts if I’m away from home but it seems to be draining the batteries too. If I take the batteries out and replace it will fix it for a few days or a week but then back to the same again. Any ideas on how to resolve this?
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### Author:  [@Moffatt](https://community.ultraloq.com/u/Moffatt)
#### Post date: [March 19, 2024, 12:20pm UTC](https://community.ultraloq.com/t/constant-notifications-of-manual-lock-unlock/8884/2 "2024-03-19T12:20:42Z")
\*The door is not actually being locked/unlocked
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### Author:  [@Bruce4](https://community.ultraloq.com/u/Bruce4)
#### Post date: [March 19, 2024, 9:00pm UTC](https://community.ultraloq.com/t/constant-notifications-of-manual-lock-unlock/8884/3 "2024-03-19T21:00:08Z")
I would do a factory reset of the lock (before you do that, delete the lock from your app). This is essentially rebooting the computer, always a good fix when a computer acts abnormally. Good luck.
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### Author:  [@Kiki](https://community.ultraloq.com/u/Kiki)
#### Post date: [March 20, 2024, 9:45am UTC](https://community.ultraloq.com/t/constant-notifications-of-manual-lock-unlock/8884/4 "2024-03-20T09:45:07Z")
Thank you for your message. Our dedicated support team will reach out to you soon to help you resolve the issue. Please keep an eye on your inbox.
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### Author:  [@James3](https://community.ultraloq.com/u/James3)
#### Post date: [July 10, 2024, 2:13am UTC](https://community.ultraloq.com/t/constant-notifications-of-manual-lock-unlock/8884/5 "2024-07-10T02:13:55Z")
Hopefully you found a solution but this exact same thing just happened to me and I was about to break the lock off the door because of how annoying it was.
I changed the batteries, no resolve… upon going through the app I came across my lock ‘log’ and noticed that there were hundreds of ‘fingerprint unlock failed’ logs… I’ll attach a pic.
Anyways I took a cloth and rubbed the fingerprint sensor really clean and pressed it in and out a few times. Did the trick within seconds. Somehow maybe a partial print or something got stuck on the sensor and essentially it was just continuously thinking someone was trying to unlock it.
I hope this helps someone else because I didn’t see this answer anywhere in all my searching!
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### Author:  [@Turin](https://community.ultraloq.com/u/Turin)
#### Post date: [July 12, 2024, 8:12am UTC](https://community.ultraloq.com/t/constant-notifications-of-manual-lock-unlock/8884/6 "2024-07-12T08:12:44Z")
@James3 We have created a [ticket#225992](https://u-tec.zendesk.com/agent/tickets/225992) for you. Please check your e-mail for detailed reply
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### Author:  [@Jason18](https://community.ultraloq.com/u/Jason18)
#### Post date: [July 27, 2025, 2:28pm UTC](https://community.ultraloq.com/t/constant-notifications-of-manual-lock-unlock/8884/7 "2025-07-27T14:28:22Z")
Hi, did you find a solution to this? I’m having the same issue. Only one out of my three doors but it’s super frustrating.
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### Author:  [@Moffatt](https://community.ultraloq.com/u/Moffatt)
#### Post date: [July 27, 2025, 3:21pm UTC](https://community.ultraloq.com/t/constant-notifications-of-manual-lock-unlock/8884/8 "2025-07-27T15:21:57Z")
I did- they sent me a replacement mechanism and it hasn’t had problems since I switched it out.
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### Author:  [@Jason18](https://community.ultraloq.com/u/Jason18)
#### Post date: [July 29, 2025, 1:59am UTC](https://community.ultraloq.com/t/constant-notifications-of-manual-lock-unlock/8884/9 "2025-07-29T01:59:55Z")
Hi, as noted in my comment below, one of my locks is behaving similarly. Can you help?
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### Author:  [@Sally](https://community.ultraloq.com/u/Sally)
#### Post date: [August 1, 2025, 9:14am UTC](https://community.ultraloq.com/t/constant-notifications-of-manual-lock-unlock/8884/10 "2025-08-01T09:14:53Z")
Hi, we have replied to you in the ticket [506806](https://xthingsservice.zendesk.com/agent/tickets/506806), and please check your email box later.
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### Author:  [@Chris10](https://community.ultraloq.com/u/Chris10)
#### Post date: [January 8, 2026, 7:07am UTC](https://community.ultraloq.com/t/constant-notifications-of-manual-lock-unlock/8884/11 "2026-01-08T07:07:58Z")
I am having the same issue. How do I solve this? It essentially makes the lock unusable.
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### Author:  [@Savy](https://community.ultraloq.com/u/Savy)
#### Post date: [January 16, 2026, 7:14am UTC](https://community.ultraloq.com/t/constant-notifications-of-manual-lock-unlock/8884/12 "2026-01-16T07:14:18Z")
@Chris10 Hi Chris, we have contacted you in [ticket #536989](https://xthingsservice.zendesk.com/agent/tickets/536989), please kindly check your email. Thanks!
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### Author:  [@John28](https://community.ultraloq.com/u/John28)
#### Post date: [January 20, 2026, 12:08pm UTC](https://community.ultraloq.com/t/constant-notifications-of-manual-lock-unlock/8884/13 "2026-01-20T12:08:35Z")
Same issue here. Please contact me with a resolution.