# Door sensor unpairing
**URL:** https://community.ultraloq.com/t/door-sensor-unpairing/7383
**Category:** ULTRALOQ Smart Lock
**Tags:** smart-lock
**Created:** [August 27, 2023, 1:45pm UTC](https://community.ultraloq.com/t/door-sensor-unpairing/7383 "2023-08-27T13:45:13Z")
**Posts on this page:** 12
**Page:** 1
### Author:  [@vinay1](https://community.ultraloq.com/u/vinay1)
#### Post date: [August 27, 2023, 1:45pm UTC](https://community.ultraloq.com/t/door-sensor-unpairing/7383/1 "2023-08-27T13:45:13Z")
Door sensor is unpairing even after multiple attempts of successful pairings and restarts since last 2 days…any solution?
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### Author:  [@Sebastien](https://community.ultraloq.com/u/Sebastien)
#### Post date: [August 31, 2023, 12:18am UTC](https://community.ultraloq.com/t/door-sensor-unpairing/7383/2 "2023-08-31T00:18:22Z")
I am having the exact same issue. Need help!
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### Author:  [@Yuval](https://community.ultraloq.com/u/Yuval)
#### Post date: [August 31, 2023, 1:00am UTC](https://community.ultraloq.com/t/door-sensor-unpairing/7383/3 "2023-08-31T01:00:20Z")
Same thing started to happen to me.
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### Author:  [@Bob](https://community.ultraloq.com/u/Bob)
#### Post date: [September 1, 2023, 6:01pm UTC](https://community.ultraloq.com/t/door-sensor-unpairing/7383/4 "2023-09-01T18:01:08Z")
I have the same issue. On the main settings screen it shows unpaired, but with auto lock on, on the auto lock sub screen it correctly shows the sensor is paired. I think the new version of app has a bug. I have three ultraloq pro wifi locks and all three have the same issue.
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### Author:  [@Brian12](https://community.ultraloq.com/u/Brian12)
#### Post date: [September 2, 2023, 1:13pm UTC](https://community.ultraloq.com/t/door-sensor-unpairing/7383/5 "2023-09-02T13:13:53Z")
Same issue and no way to unpair the senor but the troubleshooting steps say to unpair and try again.
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### Author:  [@Bob](https://community.ultraloq.com/u/Bob)
#### Post date: [September 2, 2023, 4:03pm UTC](https://community.ultraloq.com/t/door-sensor-unpairing/7383/6 "2023-09-02T16:03:31Z")
And now it seems to be fixed. I paired the sensors again and they stayed paired.
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### Author:  [@Su1](https://community.ultraloq.com/u/Su1)
#### Post date: [September 15, 2023, 4:08am UTC](https://community.ultraloq.com/t/door-sensor-unpairing/7383/7 "2023-09-15T04:08:18Z")
Hi, I paired the door sensor & it worked only once. Every other time it will not sense my door is closed. I cannot find a way to unpair & re-pair again. How do you do it?
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### Author:  [@Brian13](https://community.ultraloq.com/u/Brian13)
#### Post date: [September 15, 2023, 1:51pm UTC](https://community.ultraloq.com/t/door-sensor-unpairing/7383/8 "2023-09-15T13:51:30Z")
You can’t, there’s no way to unpair a glitched sensor other than to factory reset the device.
This lock, the software, and the support have all been total garbage. I’m currently returning it and going with a different company.
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### Author:  [@k21](https://community.ultraloq.com/u/k21)
#### Post date: [July 10, 2024, 1:47pm UTC](https://community.ultraloq.com/t/door-sensor-unpairing/7383/9 "2024-07-10T13:47:12Z")
Has this issue been resolved for most of you? I am new to this conversation but not new to U-Tec products. Have very much enjoyed the fingerprint sensor function.
That said, the door sensor functionality is terrible.
Has anyone tried a 3rd party magnet/ sensor with any success?
It is simple enough to add an open/close sensor and create a smart home rule to lock the door - but I should not have to. That’s why I bought the U-Tec version with the sensor included.
Am hoping for a solution…
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### Author:  [@Kiki](https://community.ultraloq.com/u/Kiki)
#### Post date: [July 12, 2024, 7:40am UTC](https://community.ultraloq.com/t/door-sensor-unpairing/7383/10 "2024-07-12T07:40:33Z")
Hi there,
Thank you for reaching out. Our dedicated support team will contact you shortly to help resolve the issue. Please check your inbox.
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### Author:  [@angry-v](https://community.ultraloq.com/u/angry-v)
#### Post date: [August 20, 2024, 2:23am UTC](https://community.ultraloq.com/t/door-sensor-unpairing/7383/11 "2024-08-20T02:23:30Z")
Same happened to me. The sensor stopped working and the support article says to unpair it. I’m not seeing any way to do it except resetting the device, pairng it back with a hub, and rewriting my ‘routines’.
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### Author:  [@Savy](https://community.ultraloq.com/u/Savy)
#### Post date: [August 23, 2024, 6:17am UTC](https://community.ultraloq.com/t/door-sensor-unpairing/7383/12 "2024-08-23T06:17:32Z")
@angry-v Hi there, we have contacted you in ticket #234897, please kindly check that in your e-mail. Thanks!