# Failed to connect to the bridge

**URL:** <https://community.ultraloq.com/t/failed-to-connect-to-the-bridge/3972>\
**Category:** ULTRALOQ Smart Lock\
**Created:** [July 21, 2022, 7:37pm UTC](https://community.ultraloq.com/t/failed-to-connect-to-the-bridge/3972 "2022-07-21T19:37:32Z")\
**Posts on this page:** 2\
**Page:** 1

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**Author:** ![Pax](https://avatars.discourse-cdn.com/v4/letter/p/f0a364/32.png) [@Pax](https://community.ultraloq.com/u/Pax)\
**Post date:** [July 21, 2022, 7:37pm UTC](https://community.ultraloq.com/t/failed-to-connect-to-the-bridge/3972/1 "2022-07-21T19:37:32Z")

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It has been days since I’ve been trying to reach someone from customer support but no human being is answering the phone. I’ve had the same issue and all I had to talk to was a bot on chat support that could not help. I have AT&T on my Wifi that supports 2.5Ghz, I’ve had one email response since and it has been slow. They said the problem is bridge but literally I’m about to go out of town and the response takes days.

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**Author:** ![Will](https://sea2.discourse-cdn.com/flex020/user_avatar/community.ultraloq.com/will/32/133_2.png) [@Will](https://community.ultraloq.com/u/Will)\
**Post date:** [July 22, 2022, 10:32am UTC](https://community.ultraloq.com/t/failed-to-connect-to-the-bridge/3972/2 "2022-07-22T10:32:49Z")

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@Pax Please check your email via the ticket [97615](https://u-tec.zendesk.com/agent/tickets/97615). Thank you.