# Finger scanner not working **URL:** \ **Category:** ULTRALOQ Smart Lock\ **Tags:** smart-lock\ **Created:** [July 3, 2022, 1:44am UTC](https://community.ultraloq.com/t/finger-scanner-not-working/3797 "2022-07-03T01:44:01Z")\ **Posts on this page:** 3\ **Page:** 1
**Author:** ![Pelzer](https://avatars.discourse-cdn.com/v4/letter/p/0ea827/32.png) [@Pelzer](https://community.ultraloq.com/u/Pelzer)\ **Post date:** [July 3, 2022, 1:44am UTC](https://community.ultraloq.com/t/finger-scanner-not-working/3797/1 "2022-07-03T01:44:01Z")
Request new features and products.I’ve been using my lock for a while now and I love it. Recently though the fingerprint reader is not responding at all. I used to work, although finicky about the fingerprints. It may have taken a few attempts before working. Now there is now reaction to the fingerprint. No error, no feedback at all. I have placed new batteries in the device and have tried resetting it. The keypad still works and I can use the app to lock/unlock it just fine. ---
**Author:** ![Patrone](https://sea2.discourse-cdn.com/flex020/user_avatar/community.ultraloq.com/patrone/32/312_2.png) [@Patrone](https://community.ultraloq.com/u/Patrone)\ **Post date:** [January 5, 2023, 12:40am UTC](https://community.ultraloq.com/t/finger-scanner-not-working/3797/2 "2023-01-05T00:40:17Z")
There are other threads were people say the same thing. Exact same story. I haven’t seen a solution yet. ---
**Author:** ![Will](https://sea2.discourse-cdn.com/flex020/user_avatar/community.ultraloq.com/will/32/133_2.png) [@Will](https://community.ultraloq.com/u/Will)\ **Post date:** [January 5, 2023, 1:17am UTC](https://community.ultraloq.com/t/finger-scanner-not-working/3797/3 "2023-01-05T01:17:46Z")
Please click here [https://support.u-tec.com/hc/en-us/requests/new](https://support.u-tec.com/hc/en-us/requests/new) to submit a ticket directly