# Firmware update failure for 01.38.0023

**URL:** <https://community.ultraloq.com/t/firmware-update-failure-for-01-38-0023/8386>\
**Category:** New U-Bolt WiFi - Discussion Group\
**Tags:** smart-lock, wifi, beta\
**Created:** [January 12, 2024, 8:49pm UTC](https://community.ultraloq.com/t/firmware-update-failure-for-01-38-0023/8386 "2024-01-12T20:49:17Z")\
**Posts on this page:** 4\
**Page:** 1

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**Author:** ![Todd4](https://avatars.discourse-cdn.com/v4/letter/t/a88e57/32.png) [@Todd4](https://community.ultraloq.com/u/Todd4)\
**Post date:** [January 12, 2024, 8:49pm UTC](https://community.ultraloq.com/t/firmware-update-failure-for-01-38-0023/8386/1 "2024-01-12T20:49:17Z")

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Firmware update is not loading. I just signed up for the beta and have a firmware update pending but am receiving the screenshot attached. Any ideas?  
 ![IMG_7485](https://us1.discourse-cdn.com/flex020/uploads/u_tec/original/2X/3/32d5ec08d327312cc7dd8b5691a81364b374549a.png)

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**Author:** ![Carlos4](https://avatars.discourse-cdn.com/v4/letter/c/43a26b/32.png) [@Carlos4](https://community.ultraloq.com/u/Carlos4)\
**Post date:** [January 13, 2024, 2:18pm UTC](https://community.ultraloq.com/t/firmware-update-failure-for-01-38-0023/8386/2 "2024-01-13T14:18:54Z")

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I got the same error but kept trying to update the firmware and it finally work. Keep trying, make sure you’re connected to WiFi and it will work.

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**Author:** ![Todd4](https://avatars.discourse-cdn.com/v4/letter/t/a88e57/32.png) [@Todd4](https://community.ultraloq.com/u/Todd4)\
**Post date:** [January 13, 2024, 4:08pm UTC](https://community.ultraloq.com/t/firmware-update-failure-for-01-38-0023/8386/3 "2024-01-13T16:08:52Z")

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Got it to work!

Thanks for the encouragement

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**Author:** ![Wil](https://avatars.discourse-cdn.com/v4/letter/w/59ef9b/32.png) [@Wil](https://community.ultraloq.com/u/Wil)\
**Post date:** [February 6, 2024, 10:27pm UTC](https://community.ultraloq.com/t/firmware-update-failure-for-01-38-0023/8386/4 "2024-02-06T22:27:53Z")

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had this issue also. My lock is a bit far from the wifi AP so might have been the issue. I positioned my phone with the app about midway between wifi AP and the lock and it did work then but it was after a few tries so not sure whether positioning made a difference or whether it was just persistence and luck.