# Frayed Wires on Lock

**URL:** https://community.ultraloq.com/t/frayed-wires-on-lock/8301
**Category:** ULTRALOQ Smart Lock
**Tags:** u-bolt-pro-zwave
**Created:** [January 4, 2024, 3:33pm UTC](https://community.ultraloq.com/t/frayed-wires-on-lock/8301 "2024-01-04T15:33:21Z")
**Posts on this page:** 3
**Page:** 1

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### Author: ![ScottT](https://avatars.discourse-cdn.com/v4/letter/s/f05b48/32.png) [@ScottT](https://community.ultraloq.com/u/ScottT)
#### Post date: [January 4, 2024, 3:33pm UTC](https://community.ultraloq.com/t/frayed-wires-on-lock/8301/1 "2024-01-04T15:33:21Z")

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I will be submitting a ticket which hopefully is covered under warranty but thought I’d post here to let others be aware in troubleshooting issues.

I have the U-Bolt Pro Z-Wave and installed it a year ago. I _never_ use the door that it’s on but wanted it for guest access as needed. This September (2023) to mid-Oct, it was used frequently for my pet sitter and it worked wonderfully. I then didn’t need it again as my situation changed but I noticed notifications from my SmartThings hub that it was disconnecting and reconnecting. I changed the batteries and it would work once, without exaggerating, and then stop working. Couldn’t connect in the app via BlueTooth, nothing. _Sometimes_ the light on the inside would light up slightly but then go out. I pulled off the lock in prep for an RMA to find the wires inside have been frayed which explains the dimming light and the problems staying connected.

 ![20231228_143926](https://us1.discourse-cdn.com/flex020/uploads/u_tec/original/2X/d/d77440935627bf27604db5d1f33cf2ad3e59c2bd.jpeg)

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### Author: ![Bruce4](https://avatars.discourse-cdn.com/v4/letter/b/65b543/32.png) [@Bruce4](https://community.ultraloq.com/u/Bruce4)
#### Post date: [January 4, 2024, 7:37pm UTC](https://community.ultraloq.com/t/frayed-wires-on-lock/8301/2 "2024-01-04T19:37:15Z")

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Thanks for posting… Having installed 3 locks I’ve noticed that U-tec has been trying different solutions for keeping the wire safe, indicating they know they have a problem. My fingers are crossed for the locks I’ve installed.

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### Author: ![Logan](https://sea2.discourse-cdn.com/flex020/user_avatar/community.ultraloq.com/logan/32/1911_2.png) [@Logan](https://community.ultraloq.com/u/Logan)
#### Post date: [January 20, 2024, 12:49pm UTC](https://community.ultraloq.com/t/frayed-wires-on-lock/8301/3 "2024-01-20T12:49:36Z")

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@ScottT Your request [#185689](https://u-tec.zendesk.com/agent/tickets/185689) is marked as solved. May I know if you still need any further help?