# I can't pair UL1 with bridge

**URL:** <https://community.ultraloq.com/t/i-cant-pair-ul1-with-bridge/3898>\
**Category:** ULTRALOQ Smart Lock\
**Created:** [July 13, 2022, 12:51am UTC](https://community.ultraloq.com/t/i-cant-pair-ul1-with-bridge/3898 "2022-07-13T00:51:40Z")\
**Posts on this page:** 4\
**Page:** 1

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**Author:** ![user17](https://avatars.discourse-cdn.com/v4/letter/u/a9a28c/32.png) [@user17](https://community.ultraloq.com/u/user17)\
**Post date:** [July 13, 2022, 12:51am UTC](https://community.ultraloq.com/t/i-cant-pair-ul1-with-bridge/3898/1 "2022-07-13T00:51:40Z")

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After pair bridge with the UL1, both options icons greens are good. When I click the Next button the app UTec just show a loading message and after that shows operation failed message. I’ve tried with 3 Android cellphones, the app does the same in 3 devices ¿how can I solve it?

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**Author:** ![Will](https://sea2.discourse-cdn.com/flex020/user_avatar/community.ultraloq.com/will/32/133_2.png) [@Will](https://community.ultraloq.com/u/Will)\
**Post date:** [July 14, 2022, 10:59am UTC](https://community.ultraloq.com/t/i-cant-pair-ul1-with-bridge/3898/2 "2022-07-14T10:59:09Z")

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@user17 our team is working on the issue for you with the ticket number is 97085, please check your email and reply to us. Thank you.

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**Author:** ![Daniel5](https://avatars.discourse-cdn.com/v4/letter/d/54ee81/32.png) [@Daniel5](https://community.ultraloq.com/u/Daniel5)\
**Post date:** [July 25, 2022, 2:50am UTC](https://community.ultraloq.com/t/i-cant-pair-ul1-with-bridge/3898/3 "2022-07-25T02:50:06Z")

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I am having the same issue but with my U-Bolt. Wifi and Bluetooth signals are strong but “operation failed”. Tried resetting, powering off, re-installing, ect.

 ![Screenshot_20220724-194027](https://us1.discourse-cdn.com/flex020/uploads/u_tec/original/1X/42b8632ca3724f513520e95d328f918bc205feb4.jpeg)

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**Author:** ![Will](https://sea2.discourse-cdn.com/flex020/user_avatar/community.ultraloq.com/will/32/133_2.png) [@Will](https://community.ultraloq.com/u/Will)\
**Post date:** [July 25, 2022, 8:07am UTC](https://community.ultraloq.com/t/i-cant-pair-ul1-with-bridge/3898/4 "2022-07-25T08:07:41Z")

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@Daniel5 Please click here to [submit a ticket](https://support.u-tec.com/hc/en-us/requests/new) directly.