# iPhone Bluetooth connectivity issues **URL:** \ **Category:** ULTRALOQ Smart Lock\ **Tags:** smart-lock\ **Created:** [July 20, 2024, 12:56am UTC](https://community.ultraloq.com/t/iphone-bluetooth-connectivity-issues/9617 "2024-07-20T00:56:49Z")\ **Posts on this page:** 8\ **Page:** 1
**Author:** ![Javier1](https://avatars.discourse-cdn.com/v4/letter/j/3e96dc/32.png) [@Javier1](https://community.ultraloq.com/u/Javier1)\ **Post date:** [July 20, 2024, 12:56am UTC](https://community.ultraloq.com/t/iphone-bluetooth-connectivity-issues/9617/1 "2024-07-20T00:56:49Z")
Hello, I recently purchased a Ultraloq Pro WiFi smart lock and was running through the setup on the app and received “Lock connection failed” error. I have tried taking out the batteries, resetting the smart lock by holding the reset button underneath the lock with the tool it came with, restarting my phone, uninstalling and reinstalling the app and have had no success and still receiving the same error. See attached screenshot. Anything that I can do to fix this? Thanks in advance. ![IMG_2523](https://us1.discourse-cdn.com/flex020/uploads/u_tec/original/2X/5/52ca5db88694fc93479a36e86785a8b61131b622.jpeg) ---
**Author:** ![Art1](https://avatars.discourse-cdn.com/v4/letter/a/90ced4/32.png) [@Art1](https://community.ultraloq.com/u/Art1)\ **Post date:** [July 21, 2024, 10:24pm UTC](https://community.ultraloq.com/t/iphone-bluetooth-connectivity-issues/9617/2 "2024-07-21T22:24:16Z")
I’m having the same issue on my iphone. We’ve tried an android phone and it works just fine. For some reason the Iphone won’t work. We have enabled bluetooth for the app as suggested but still no success. Even after successfully setting up all we can do from iphones are lock or unlock after opening the app. Shortly after it times out. ---
**Author:** ![HT1](https://avatars.discourse-cdn.com/v4/letter/h/c57346/32.png) [@HT1](https://community.ultraloq.com/u/HT1)\ **Post date:** [July 22, 2024, 2:37am UTC](https://community.ultraloq.com/t/iphone-bluetooth-connectivity-issues/9617/3 "2024-07-22T02:37:37Z")
I have the same issue with it. Now my own master password only works by manually key it in to open, but the u-tec app does not work for me to lock/unlock or add user, activate/deactivate guests. Did something just happen to u-tec app over the weekend? Please help! ---
**Author:** ![Eli](https://sea2.discourse-cdn.com/flex020/user_avatar/community.ultraloq.com/eli/32/1915_2.png) [@Eli](https://community.ultraloq.com/u/Eli)\ **Post date:** [July 22, 2024, 7:56am UTC](https://community.ultraloq.com/t/iphone-bluetooth-connectivity-issues/9617/4 "2024-07-22T07:56:28Z")
@Javier1 Dear customer, our colleague has replied in your ticket **[#227702](https://u-tec.zendesk.com/agent/tickets/227702)**; please check your e-mail later. Thanks! ---
**Author:** ![Ludwig7](https://avatars.discourse-cdn.com/v4/letter/l/7ba0ec/32.png) [@Ludwig7](https://community.ultraloq.com/u/Ludwig7)\ **Post date:** [February 27, 2026, 1:16am UTC](https://community.ultraloq.com/t/iphone-bluetooth-connectivity-issues/9617/5 "2026-02-27T01:16:56Z")
Hello Javier, it’s been a long time since you posted your problem, right now I have the same problem with my lock, for some reason I can’t add the lock to the xthings Home app. You found a solution to your problem, I hope you see this mail soon, I can’t find a way to solve my problem. Greetings from Mexico ---
**Author:** ![Savy](https://sea2.discourse-cdn.com/flex020/user_avatar/community.ultraloq.com/savy/32/1914_2.png) [@Savy](https://community.ultraloq.com/u/Savy)\ **Post date:** [February 27, 2026, 8:18am UTC](https://community.ultraloq.com/t/iphone-bluetooth-connectivity-issues/9617/6 "2026-02-27T08:18:48Z")
@Ludwig7 Dear customer, we have contacted you in [ticket #546183](https://xthingsservice.zendesk.com/agent/tickets/546183). Please kindly check your email. Thanks! ---
**Author:** ![Phong1](https://avatars.discourse-cdn.com/v4/letter/p/4bbf92/32.png) [@Phong1](https://community.ultraloq.com/u/Phong1)\ **Post date:** [July 19, 2026, 10:29pm UTC](https://community.ultraloq.com/t/iphone-bluetooth-connectivity-issues/9617/7 "2026-07-19T22:29:54Z")
I am getting the same iPhone and Xthings home app with the Ultraloq Pro Wifi bluetooth connection problem here. Please help ---
**Author:** ![Savy](https://sea2.discourse-cdn.com/flex020/user_avatar/community.ultraloq.com/savy/32/1914_2.png) [@Savy](https://community.ultraloq.com/u/Savy)\ **Post date:** [July 24, 2026, 8:23am UTC](https://community.ultraloq.com/t/iphone-bluetooth-connectivity-issues/9617/8 "2026-07-24T08:23:23Z")
@Phong1 Hi Phong, we have contacted you in [ticket #576031](https://xthingsservice.zendesk.com/agent/tickets/576031), please kindly check your email. Thanks!