# Key cards per lock

**URL:** <https://community.ultraloq.com/t/key-cards-per-lock/9952>\
**Category:** ULTRALOQ Smart Lock\
**Created:** [September 17, 2024, 10:26pm UTC](https://community.ultraloq.com/t/key-cards-per-lock/9952 "2024-09-17T22:26:31Z")\
**Posts on this page:** 7\
**Page:** 1

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**Author:** ![Levin1](https://avatars.discourse-cdn.com/v4/letter/l/e5b9ba/32.png) [@Levin1](https://community.ultraloq.com/u/Levin1)\
**Post date:** [September 17, 2024, 10:26pm UTC](https://community.ultraloq.com/t/key-cards-per-lock/9952/1 "2024-09-17T22:26:31Z")

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I just set up my locks I wanted my keycards registered to both locks I purchased but it seems I can only have one. Do I need to switch a user to make it work?

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**Author:** ![Savy](https://sea2.discourse-cdn.com/flex020/user_avatar/community.ultraloq.com/savy/32/1914_2.png) [@Savy](https://community.ultraloq.com/u/Savy)\
**Post date:** [September 18, 2024, 10:08am UTC](https://community.ultraloq.com/t/key-cards-per-lock/9952/2 "2024-09-18T10:08:28Z")

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@Levin1 Hi there, we have contacted you in ticket #239778. Please kindly check that in your e-mail. Thanks!

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**Author:** ![e-d](https://avatars.discourse-cdn.com/v4/letter/e/2acd7d/32.png) [@e-d](https://community.ultraloq.com/u/e-d)\
**Post date:** [April 29, 2025, 4:11pm UTC](https://community.ultraloq.com/t/key-cards-per-lock/9952/3 "2025-04-29T16:11:22Z")

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@Levin1, would you be willing to share the response you received to your question? I am (and I’m sure others as well) very interested in the response.

Thanks!

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**Author:** ![Eli](https://sea2.discourse-cdn.com/flex020/user_avatar/community.ultraloq.com/eli/32/1915_2.png) [@Eli](https://community.ultraloq.com/u/Eli)\
**Post date:** [May 9, 2025, 6:53am UTC](https://community.ultraloq.com/t/key-cards-per-lock/9952/4 "2025-05-09T06:53:55Z")

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@e-d Dear customer, could you please click **[here](https://support.u-tec.com/hc/en-us/requests/new?ticket_form_id=4591013691417)** to submit a support ticket so that we can try to help? Thanks!

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**Author:** ![Levin1](https://avatars.discourse-cdn.com/v4/letter/l/e5b9ba/32.png) [@Levin1](https://community.ultraloq.com/u/Levin1)\
**Post date:** [May 14, 2025, 9:54pm UTC](https://community.ultraloq.com/t/key-cards-per-lock/9952/5 "2025-05-14T21:54:27Z")

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It did not work. Still only a 30 second pause.  
But I have another question.  
I have Latch 5 NFC lock and I threw out the lock off my phone. ( I am the administrator) but then found out that the only problem were that the batteries are exhausted. How do I get it back on my phone without readding it as nothing has changed and it responds to my codes. It keeps talking about sharing address but these we added with version 2.0 so sharing should not be a thing.

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**Author:** ![Levin1](https://avatars.discourse-cdn.com/v4/letter/l/e5b9ba/32.png) [@Levin1](https://community.ultraloq.com/u/Levin1)\
**Post date:** [May 14, 2025, 9:55pm UTC](https://community.ultraloq.com/t/key-cards-per-lock/9952/6 "2025-05-14T21:55:36Z")

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Also I did try to logout and log back in but the lock stays missing.

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**Author:** ![Sally](https://sea2.discourse-cdn.com/flex020/user_avatar/community.ultraloq.com/sally/32/1916_2.png) [@Sally](https://community.ultraloq.com/u/Sally)\
**Post date:** [May 16, 2025, 10:12am UTC](https://community.ultraloq.com/t/key-cards-per-lock/9952/7 "2025-05-16T10:12:03Z")

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Hi, we will reply you in the ticket [490473](https://xthingsservice.zendesk.com/agent/tickets/490473), and please check your email box later.