# Kicked out of app when adding bridge

**URL:** <https://community.ultraloq.com/t/kicked-out-of-app-when-adding-bridge/3955>\
**Category:** ULTRALOQ Smart Lock\
**Tags:** bridge\
**Created:** [July 20, 2022, 3:05am UTC](https://community.ultraloq.com/t/kicked-out-of-app-when-adding-bridge/3955 "2022-07-20T03:05:49Z")\
**Posts on this page:** 2\
**Page:** 1

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**Author:** ![Lee7](https://avatars.discourse-cdn.com/v4/letter/l/a9adbd/32.png) [@Lee7](https://community.ultraloq.com/u/Lee7)\
**Post date:** [July 20, 2022, 3:05am UTC](https://community.ultraloq.com/t/kicked-out-of-app-when-adding-bridge/3955/1 "2022-07-20T03:05:49Z")

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For some reason one of my two bridges lost connection to my lock. I tried to reinstall the bridge and everytime I get to adding the bridge to my lock the app on my iphone kicks me out of the program. I uninstalled and reinstalled the app. I deleted the lock from my app and added it. But when I get to adding the bridge the app kicks me out and I have to start over. The bridge has a solid light. Even with the reset it turns back solid. I just cannot get the bridge to connect because of the app. Anyone else? Solutions?

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**Author:** ![Will](https://sea2.discourse-cdn.com/flex020/user_avatar/community.ultraloq.com/will/32/133_2.png) [@Will](https://community.ultraloq.com/u/Will)\
**Post date:** [July 20, 2022, 7:56am UTC](https://community.ultraloq.com/t/kicked-out-of-app-when-adding-bridge/3955/2 "2022-07-20T07:56:33Z")

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@Lee7 please check your email via the ticket [98134](https://u-tec.zendesk.com/agent/tickets/98134)