# Latch 5 Fingerprint - Opening Downwards keeps it open but opening Upwards closes it as normal

**URL:** <https://community.ultraloq.com/t/latch-5-fingerprint-opening-downwards-keeps-it-open-but-opening-upwards-closes-it-as-normal/5615>\
**Category:** ULTRALOQ Smart Lock\
**Tags:** smart-lock\
**Created:** [January 8, 2023, 7:12pm UTC](https://community.ultraloq.com/t/latch-5-fingerprint-opening-downwards-keeps-it-open-but-opening-upwards-closes-it-as-normal/5615 "2023-01-08T19:12:45Z")\
**Posts on this page:** 3\
**Page:** 1

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**Author:** ![Paul1](https://avatars.discourse-cdn.com/v4/letter/p/3d9bf3/32.png) [@Paul1](https://community.ultraloq.com/u/Paul1)\
**Post date:** [January 8, 2023, 7:12pm UTC](https://community.ultraloq.com/t/latch-5-fingerprint-opening-downwards-keeps-it-open-but-opening-upwards-closes-it-as-normal/5615/1 "2023-01-08T19:12:45Z")

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I managed to successfully install this lock and I just have this one issue -  
from the inside, if I open the latch upwards and release it (by just taking my hand off), the latch goes back to the original horizontal position and the lock closes normally as expected.

However, if I open the latch downwards and release it (by taking my hand off), the latch stays in that position and the door does not close either.

Is this a bug or a feature? If it is a feature, I would rather reverse how it works (switch up and down). Is there a way to reverse it?

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**Author:** ![Tom14](https://avatars.discourse-cdn.com/v4/letter/t/a3d4f5/32.png) [@Tom14](https://community.ultraloq.com/u/Tom14)\
**Post date:** [August 28, 2024, 12:15pm UTC](https://community.ultraloq.com/t/latch-5-fingerprint-opening-downwards-keeps-it-open-but-opening-upwards-closes-it-as-normal/5615/2 "2024-08-28T12:15:46Z")

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Was there a solution to this problem? I have a latch 5 with a handle that won’t stay in horizontal position, drops to about 45 degrees.

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**Author:** ![Eli](https://sea2.discourse-cdn.com/flex020/user_avatar/community.ultraloq.com/eli/32/1915_2.png) [@Eli](https://community.ultraloq.com/u/Eli)\
**Post date:** [August 30, 2024, 4:26am UTC](https://community.ultraloq.com/t/latch-5-fingerprint-opening-downwards-keeps-it-open-but-opening-upwards-closes-it-as-normal/5615/3 "2024-08-30T04:26:44Z")

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@Tom14 @Paul1 Dear customers, we are so sorry for any inconvenience caused. Please click **[here](https://support.u-tec.com/hc/en-us/requests/new?ticket_form_id=4591013691417)** to submit a ticket and our colleague will try to help. Thanks!