# Latch 5 fingerprint suddenly died

**URL:** <https://community.ultraloq.com/t/latch-5-fingerprint-suddenly-died/8487>\
**Category:** ULTRALOQ Smart Lock\
**Created:** [January 25, 2024, 12:23am UTC](https://community.ultraloq.com/t/latch-5-fingerprint-suddenly-died/8487 "2024-01-25T00:23:53Z")\
**Posts on this page:** 3\
**Page:** 1

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**Author:** ![Grant](https://avatars.discourse-cdn.com/v4/letter/g/a5b964/32.png) [@Grant](https://community.ultraloq.com/u/Grant)\
**Post date:** [January 25, 2024, 12:23am UTC](https://community.ultraloq.com/t/latch-5-fingerprint-suddenly-died/8487/1 "2024-01-25T00:23:54Z")

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My latch 5 was working fine and suddenly stopped working. It’s just 5 months old. Batteries are fresh. Tried new batteries also.  
No power. No fingerprint or keypad.  
Did a reset but did not hear any beeps.

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**Author:** ![Sally](https://sea2.discourse-cdn.com/flex020/user_avatar/community.ultraloq.com/sally/32/1916_2.png) [@Sally](https://community.ultraloq.com/u/Sally)\
**Post date:** [January 26, 2024, 2:56am UTC](https://community.ultraloq.com/t/latch-5-fingerprint-suddenly-died/8487/2 "2024-01-26T02:56:28Z")

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Hi, we have replied you in the ticket 190512 and please check it.

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**Author:** ![Equa](https://avatars.discourse-cdn.com/v4/letter/e/b782af/32.png) [@Equa](https://community.ultraloq.com/u/Equa)\
**Post date:** [March 2, 2024, 1:18pm UTC](https://community.ultraloq.com/t/latch-5-fingerprint-suddenly-died/8487/3 "2024-03-02T13:18:47Z")

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We have this same issue. We found there is a particular battery that is coming loose. It’s the second or third one. When we push on them the keypad starts working again but only for a few more opens and then come out again.