# Latch5 Fingerprint lock Dead and tech support number doesn't work
**URL:** https://community.ultraloq.com/t/latch5-fingerprint-lock-dead-and-tech-support-number-doesnt-work/5549
**Category:** ULTRALOQ Smart Lock
**Created:** [January 4, 2023, 10:21pm UTC](https://community.ultraloq.com/t/latch5-fingerprint-lock-dead-and-tech-support-number-doesnt-work/5549 "2023-01-04T22:21:57Z")
**Posts on this page:** 2
**Page:** 1
### Author:  [@David7](https://community.ultraloq.com/u/David7)
#### Post date: [January 4, 2023, 10:21pm UTC](https://community.ultraloq.com/t/latch5-fingerprint-lock-dead-and-tech-support-number-doesnt-work/5549/1 "2023-01-04T22:21:57Z")
After successfully installing and settting up my brand new Latch5Fingerprint lock, it has decided that functioning is optional and has become completely unresponsive. Occasionally it will make a sound like a geiger counter, but that’s about it. I have replaced the batteries and double checked the internal connection.
Calling 1844HEYUTEC has proven fruitless. Submitting a support ticket has gone unanswered. Please, oh please, let me know how you can fix this lock or make it right with a replacement. Thank you!
---
### Author:  [@Trenton](https://community.ultraloq.com/u/Trenton)
#### Post date: [January 5, 2023, 7:43pm UTC](https://community.ultraloq.com/t/latch5-fingerprint-lock-dead-and-tech-support-number-doesnt-work/5549/2 "2023-01-05T19:43:17Z")
Hi David,
Terribly sorry for the lack of response… have you checked the wire connecting the interior assembly to the exterior assembly?