# Lights disappeared app keeps crashing

**URL:** <https://community.ultraloq.com/t/lights-disappeared-app-keeps-crashing/10075>\
**Category:** Xthings Home App\
**Tags:** app\
**Created:** [October 21, 2024, 10:12pm UTC](https://community.ultraloq.com/t/lights-disappeared-app-keeps-crashing/10075 "2024-10-21T22:12:35Z")\
**Posts on this page:** 1\
**Page:** 1

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**Author:** ![Tonya](https://sea2.discourse-cdn.com/flex020/user_avatar/community.ultraloq.com/tonya/32/1644_2.png) [@Tonya](https://community.ultraloq.com/u/Tonya)\
**Post date:** [October 21, 2024, 10:12pm UTC](https://community.ultraloq.com/t/lights-disappeared-app-keeps-crashing/10075/1 "2024-10-21T22:12:35Z")

</div>

I bought two of the colored lights and a plug got them all hooked up into the app they were working fine today they stopped working all of them I uninstalled them all tried to reinstall them none of them will connect customer service had me uninstall the app and reinstall it and now the app crashes every time I try to install something customer service had me uninstall the app and reinstall it and now the app crashes every time I try to install something anyone else having this issue I’m about literally ready to send everything back