# Lock died with no warning

**URL:** <https://community.ultraloq.com/t/lock-died-with-no-warning/7607>\
**Category:** ULTRALOQ Smart Lock\
**Created:** [September 24, 2023, 8:01pm UTC](https://community.ultraloq.com/t/lock-died-with-no-warning/7607 "2023-09-24T20:01:39Z")\
**Posts on this page:** 2\
**Page:** 1

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**Author:** ![Michael25](https://avatars.discourse-cdn.com/v4/letter/m/439d5e/32.png) [@Michael25](https://community.ultraloq.com/u/Michael25)\
**Post date:** [September 24, 2023, 8:01pm UTC](https://community.ultraloq.com/t/lock-died-with-no-warning/7607/1 "2023-09-24T20:01:39Z")

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It is a place to share your experience using Ultraloq Smart Lock products.  
If you need more helps from us, it would be more efficient to submit a ticket([https://support.u-tec.com/hc/en-us/requests/new](https://support.u-tec.com/hc/en-us/requests/new)) directly.

Came home from vacation after 18 hours of traveling. New lock has only been installed for a month and we’re locked out. Keypad is dead. None of the app features were working as lock was disconnected. Our ring camera is working and connected. All I can figure is something killed the battery. Which the app says is at medium. Waiting on a locksmith. Will be replacing with a more reliable product. U-tec where do I send the locksmith bill to? Thanks. Enjoying the company of my grumpy gf. Sincerely unsatisfied customer.

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**Author:** ![Logan](https://sea2.discourse-cdn.com/flex020/user_avatar/community.ultraloq.com/logan/32/1911_2.png) [@Logan](https://community.ultraloq.com/u/Logan)\
**Post date:** [September 25, 2023, 6:42am UTC](https://community.ultraloq.com/t/lock-died-with-no-warning/7607/2 "2023-09-25T06:42:59Z")

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@Michael25 Please check your updated ticket [164799](https://u-tec.zendesk.com/agent/tickets/164799) with the solution we provided.