# Lock keeps auto-locking

**URL:** <https://community.ultraloq.com/t/lock-keeps-auto-locking/5849>\
**Category:** ULTRALOQ Smart Lock\
**Created:** [January 28, 2023, 5:22pm UTC](https://community.ultraloq.com/t/lock-keeps-auto-locking/5849 "2023-01-28T17:22:34Z")\
**Posts on this page:** 4\
**Page:** 1

<div class="post-metadata">

**Author:** ![parkaboy](https://sea2.discourse-cdn.com/flex020/user_avatar/community.ultraloq.com/parkaboy/32/461_2.png) [@parkaboy](https://community.ultraloq.com/u/parkaboy)\
**Post date:** [January 28, 2023, 5:22pm UTC](https://community.ultraloq.com/t/lock-keeps-auto-locking/5849/1 "2023-01-28T17:22:34Z")

</div>

Recently, one of my locks started auto-locking about 30 seconds after it’s been unlocked. I’ve checked the settings, and the Auto Lock function is turned off. I’m on firmware 02.26.0020. Is anyone else having this problem?

---

<div class="post-metadata">

**Author:** ![Logan](https://sea2.discourse-cdn.com/flex020/user_avatar/community.ultraloq.com/logan/32/1911_2.png) [@Logan](https://community.ultraloq.com/u/Logan)\
**Post date:** [January 29, 2023, 3:30am UTC](https://community.ultraloq.com/t/lock-keeps-auto-locking/5849/2 "2023-01-29T03:30:10Z")

</div>

@parkaboy We have replied your ticket. Please feel a chance to check it out.

---

<div class="post-metadata">

**Author:** ![Boonsook](https://sea2.discourse-cdn.com/flex020/user_avatar/community.ultraloq.com/boonsook/32/1722_2.png) [@Boonsook](https://community.ultraloq.com/u/Boonsook)\
**Post date:** [March 17, 2025, 1:17am UTC](https://community.ultraloq.com/t/lock-keeps-auto-locking/5849/3 "2025-03-17T01:17:32Z")

</div>

I am also having the same problem. I’ve opened up a ticket and have not heard back from you guys

---

<div class="post-metadata">

**Author:** ![Savy](https://sea2.discourse-cdn.com/flex020/user_avatar/community.ultraloq.com/savy/32/1914_2.png) [@Savy](https://community.ultraloq.com/u/Savy)\
**Post date:** [March 21, 2025, 7:36am UTC](https://community.ultraloq.com/t/lock-keeps-auto-locking/5849/4 "2025-03-21T07:36:08Z")

</div>

@Boonsook Hi there, we have contacted you in [ticket #480743](https://xthingsservice.zendesk.com/agent/tickets/480743), please kindly check your email. Thanks!