# Lock keeps losing Internet connection (FiOS) **URL:** \ **Category:** ULTRALOQ Smart Lock\ **Created:** [January 17, 2024, 10:18pm UTC](https://community.ultraloq.com/t/lock-keeps-losing-internet-connection-fios/8443 "2024-01-17T22:18:36Z")\ **Posts on this page:** 5\ **Page:** 1
**Author:** ![paul4](https://avatars.discourse-cdn.com/v4/letter/p/ac8455/32.png) [@paul4](https://community.ultraloq.com/u/paul4)\ **Post date:** [January 17, 2024, 10:18pm UTC](https://community.ultraloq.com/t/lock-keeps-losing-internet-connection-fios/8443/1 "2024-01-17T22:18:36Z")
The lock recently keeps dropping the Internet connection. I have FiOS Gig service, the router is within 10-15 feet from the lock. Any help would be appreciated ---
**Author:** ![John27](https://sea2.discourse-cdn.com/flex020/user_avatar/community.ultraloq.com/john27/32/1455_2.png) [@John27](https://community.ultraloq.com/u/John27)\ **Post date:** [January 18, 2024, 4:26pm UTC](https://community.ultraloq.com/t/lock-keeps-losing-internet-connection-fios/8443/2 "2024-01-18T16:26:50Z")
My recommendation is to turn off your 5 GHz band on your router. The lock seems to not handle dual band routers and keeps dropping out. I had this issue and that fixed mine UNTIL a power outage a few days ago. And even with the 2.4 GHz band on it fails to reconnect. So in this case you need to reconnect by physically being present with the lock using Bluetooth. (Difficult to do when the lock is two hours away at our beach house. ) I’m told by support to update the locks firmware. Also requires me to be physically present with the lock… Hope this helps. ---
**Author:** ![Logan](https://sea2.discourse-cdn.com/flex020/user_avatar/community.ultraloq.com/logan/32/1911_2.png) [@Logan](https://community.ultraloq.com/u/Logan)\ **Post date:** [January 20, 2024, 1:04pm UTC](https://community.ultraloq.com/t/lock-keeps-losing-internet-connection-fios/8443/3 "2024-01-20T13:04:30Z")
@paul4 Please check your updated request [#188882](https://u-tec.zendesk.com/agent/tickets/188882) when you have a chance. ---
**Author:** ![Alexander1](https://avatars.discourse-cdn.com/v4/letter/a/34f0e0/32.png) [@Alexander1](https://community.ultraloq.com/u/Alexander1)\ **Post date:** [January 15, 2025, 9:31pm UTC](https://community.ultraloq.com/t/lock-keeps-losing-internet-connection-fios/8443/4 "2025-01-15T21:31:59Z")
Same here. Have had this lock for over 3 years and it’s been an issue from the start. Works a couple of days then goes away. 4 months ago, I had to leave work and travel 40 miles to come home and open the door for a contractor. Expensive brick! ---
**Author:** ![Sally](https://sea2.discourse-cdn.com/flex020/user_avatar/community.ultraloq.com/sally/32/1916_2.png) [@Sally](https://community.ultraloq.com/u/Sally)\ **Post date:** [January 17, 2025, 8:50am UTC](https://community.ultraloq.com/t/lock-keeps-losing-internet-connection-fios/8443/5 "2025-01-17T08:50:43Z")
Hi, we have replied to you in the ticket [374211](https://xthingsservice.zendesk.com/agent/tickets/374211), and please check your email box later.