# New app seems unreliable on lock/unlocked

**URL:** <https://community.ultraloq.com/t/new-app-seems-unreliable-on-lock-unlocked/8624>\
**Category:** Xthings Home App\
**Created:** [February 12, 2024, 2:12pm UTC](https://community.ultraloq.com/t/new-app-seems-unreliable-on-lock-unlocked/8624 "2024-02-12T14:12:17Z")\
**Posts on this page:** 5\
**Page:** 1

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**Author:** ![Cook2](https://avatars.discourse-cdn.com/v4/letter/c/a587f6/32.png) [@Cook2](https://community.ultraloq.com/u/Cook2)\
**Post date:** [February 12, 2024, 2:12pm UTC](https://community.ultraloq.com/t/new-app-seems-unreliable-on-lock-unlocked/8624/1 "2024-02-12T14:12:17Z")

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The app is very unreliable when trying to figure out the locked/unlocked status of the locks. App consistently show incorrect status on the locks. The lock will be unlocked and show locked and the other way around. This is disturbing when away from home because you are really never sure if the lock is unlocked or locked with any certainty. I just toggle it back and forth until I think it’s locked via the app. I do like the new interface where all the lock status is shown on the initial page when you open the app. Just need to work on the reliability.

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**Author:** ![Stephen4](https://avatars.discourse-cdn.com/v4/letter/s/ecd19e/32.png) [@Stephen4](https://community.ultraloq.com/u/Stephen4)\
**Post date:** [February 19, 2024, 3:56pm UTC](https://community.ultraloq.com/t/new-app-seems-unreliable-on-lock-unlocked/8624/2 "2024-02-19T15:56:51Z")

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I also have the same issue. Problem is magnified by having the homes spread across the eastern united states and you have to fly to the home to verify the status. The app is a great upgrade but lock reliability is disheartening.

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**Author:** ![Jim7](https://avatars.discourse-cdn.com/v4/letter/j/a5b964/32.png) [@Jim7](https://community.ultraloq.com/u/Jim7)\
**Post date:** [March 6, 2024, 1:53pm UTC](https://community.ultraloq.com/t/new-app-seems-unreliable-on-lock-unlocked/8624/4 "2024-03-06T13:53:12Z")

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try having these setup in a commercial environment, the app designers do not listen to feed back, everyone of my customers are pissed at me. we are being forced to make a switch. the technology is sound but they will not make simple changes to programming to help alleviate these issues

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**Author:** ![Henning1](https://avatars.discourse-cdn.com/v4/letter/h/91b2a8/32.png) [@Henning1](https://community.ultraloq.com/u/Henning1)\
**Post date:** [April 6, 2024, 8:46am UTC](https://community.ultraloq.com/t/new-app-seems-unreliable-on-lock-unlocked/8624/5 "2024-04-06T08:46:22Z")

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Its brutal and completely unreliable

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**Author:** ![Cook2](https://avatars.discourse-cdn.com/v4/letter/c/a587f6/32.png) [@Cook2](https://community.ultraloq.com/u/Cook2)\
**Post date:** [September 13, 2025, 3:17am UTC](https://community.ultraloq.com/t/new-app-seems-unreliable-on-lock-unlocked/8624/6 "2025-09-13T03:17:29Z")

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App totally useless. Says locks are locked when they are unlocked and the other way around. Totally useless when remote. Love the locks but hate the web interface. Can never trust it.