# NON STOP UNLOCK FAILURE

**URL:** <https://community.ultraloq.com/t/non-stop-unlock-failure/11176>\
**Category:** ULTRALOQ Smart Lock\
**Tags:** smart-lock\
**Created:** [July 15, 2025, 6:44pm UTC](https://community.ultraloq.com/t/non-stop-unlock-failure/11176 "2025-07-15T18:44:13Z")\
**Posts on this page:** 5\
**Page:** 1

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**Author:** ![Rudolfer](https://avatars.discourse-cdn.com/v4/letter/r/e8c25b/32.png) [@Rudolfer](https://community.ultraloq.com/u/Rudolfer)\
**Post date:** [July 15, 2025, 6:44pm UTC](https://community.ultraloq.com/t/non-stop-unlock-failure/11176/1 "2025-07-15T18:44:13Z")

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**I bought this lock and have had really no issues but in the last week it keeps beeping and I have hundreds of failed unlock attempt on it. I researched online and it said to clean the fingerprint sensor which I did I also replaced the batteries with new. I called tech support earlier this week and they said to unplug the device which I did. I also uninstalled the app and reinstalled it. I reset the lock. and I called tech support again today and they couldn’t do anything for me except give me a 30% off on a new one which was the exact same price as I can buy it right now from the u-lock store on amazon. so there really wasn’t any discount at all. so I have a device that’s non-functional after what I consider to be a short amount of time and you tech tech support was not helpful and trying to get this resolved. this is my front door lock and I need to get it resolved ASAP. thank you**

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**Author:** ![Savy](https://sea2.discourse-cdn.com/flex020/user_avatar/community.ultraloq.com/savy/32/1914_2.png) [@Savy](https://community.ultraloq.com/u/Savy)\
**Post date:** [July 18, 2025, 7:10am UTC](https://community.ultraloq.com/t/non-stop-unlock-failure/11176/2 "2025-07-18T07:10:26Z")

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@Rudolfer Hi there, we have contacted you in ticket [#496506](https://xthingsservice.zendesk.com/agent/tickets/496506), please kindly check your email. Thanks!

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**Author:** ![Roemmich](https://avatars.discourse-cdn.com/v4/letter/r/9de0a6/32.png) [@Roemmich](https://community.ultraloq.com/u/Roemmich)\
**Post date:** [July 21, 2025, 11:55am UTC](https://community.ultraloq.com/t/non-stop-unlock-failure/11176/3 "2025-07-21T11:55:26Z")

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Mine started to do this same thing. It started about 4 days ago.

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**Author:** ![Sally](https://sea2.discourse-cdn.com/flex020/user_avatar/community.ultraloq.com/sally/32/1916_2.png) [@Sally](https://community.ultraloq.com/u/Sally)\
**Post date:** [July 25, 2025, 8:49am UTC](https://community.ultraloq.com/t/non-stop-unlock-failure/11176/4 "2025-07-25T08:49:46Z")

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Hi, we have replied to you in the ticket [504382](https://xthingsservice.zendesk.com/agent/tickets/504382), and please check your email box later.

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**Author:** ![JoAnn](https://avatars.discourse-cdn.com/v4/letter/j/aca169/32.png) [@JoAnn](https://community.ultraloq.com/u/JoAnn)\
**Post date:** [September 3, 2026, 1:52am UTC](https://community.ultraloq.com/t/non-stop-unlock-failure/11176/5 "2026-09-03T01:52:29Z")

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My locks started beeping every 2-3 seconds. I’ve changed the batteries but it is continuing. Just started about an hour ago.

Any advice?