# Not connecting from remote area

**URL:** <https://community.ultraloq.com/t/not-connecting-from-remote-area/6592>\
**Category:** Xthings Home App\
**Tags:** bridge, smart-lock, app\
**Created:** [May 16, 2023, 5:44am UTC](https://community.ultraloq.com/t/not-connecting-from-remote-area/6592 "2023-05-16T05:44:51Z")\
**Posts on this page:** 1\
**Page:** 1

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**Author:** ![Patel7](https://avatars.discourse-cdn.com/v4/letter/p/7c8e57/32.png) [@Patel7](https://community.ultraloq.com/u/Patel7)\
**Post date:** [May 16, 2023, 5:44am UTC](https://community.ultraloq.com/t/not-connecting-from-remote-area/6592/1 "2023-05-16T05:44:51Z")

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Hi there,

Still today i am not receiving any notifications and now not connecting lock.  
App says connected but if you are yrying to open the door from app, it’s takking really long time and some time does not work.