# Please tell us how to find v1 app

**URL:** <https://community.ultraloq.com/t/please-tell-us-how-to-find-v1-app/5270>\
**Category:** Xthings Home App\
**Created:** [December 21, 2022, 8:18pm UTC](https://community.ultraloq.com/t/please-tell-us-how-to-find-v1-app/5270 "2022-12-21T20:18:59Z")\
**Posts on this page:** 6\
**Page:** 1

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**Author:** ![Brandon1](https://avatars.discourse-cdn.com/v4/letter/b/ea666f/32.png) [@Brandon1](https://community.ultraloq.com/u/Brandon1)\
**Post date:** [December 21, 2022, 8:18pm UTC](https://community.ultraloq.com/t/please-tell-us-how-to-find-v1-app/5270/1 "2022-12-21T20:18:59Z")

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If we have to delete our locks from the V1 app in order to connect to our locks in the V2 app, don’t you think that’s information you should tell literally all your customers with existing locks?

It is insanely frustrating how much information we as customers have to piece together to solve issues that U-tec should communicate clearly in the first place.

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**Author:** ![Locks](https://avatars.discourse-cdn.com/v4/letter/l/e0b2c6/32.png) [@Locks](https://community.ultraloq.com/u/Locks)\
**Post date:** [December 22, 2022, 2:09pm UTC](https://community.ultraloq.com/t/please-tell-us-how-to-find-v1-app/5270/2 "2022-12-22T14:09:32Z")

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I’m using the new app. We own 270+ devices. Cannot even see a single device.

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**Author:** ![Dan2](https://avatars.discourse-cdn.com/v4/letter/d/74df32/32.png) [@Dan2](https://community.ultraloq.com/u/Dan2)\
**Post date:** [January 20, 2023, 6:13pm UTC](https://community.ultraloq.com/t/please-tell-us-how-to-find-v1-app/5270/3 "2023-01-20T18:13:37Z")

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This is insane. I don’t understand how the instructions say to remove a device from V1 of the app, when that version of the app isn’t available anymore.

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**Author:** ![Dan2](https://avatars.discourse-cdn.com/v4/letter/d/74df32/32.png) [@Dan2](https://community.ultraloq.com/u/Dan2)\
**Post date:** [January 20, 2023, 7:09pm UTC](https://community.ultraloq.com/t/please-tell-us-how-to-find-v1-app/5270/4 "2023-01-20T19:09:19Z")

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I need to delete my device from version 1 of the app, but the app auto updated to v2. What should we do?

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**Author:** ![Andy](https://avatars.discourse-cdn.com/v4/letter/a/aeb1de/32.png) [@Andy](https://community.ultraloq.com/u/Andy)\
**Post date:** [February 6, 2023, 5:45am UTC](https://community.ultraloq.com/t/please-tell-us-how-to-find-v1-app/5270/5 "2023-02-06T05:45:17Z")

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did you guys find v1.0 of the app?

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**Author:** ![Michael12](https://avatars.discourse-cdn.com/v4/letter/m/ec9cab/32.png) [@Michael12](https://community.ultraloq.com/u/Michael12)\
**Post date:** [February 27, 2023, 5:13pm UTC](https://community.ultraloq.com/t/please-tell-us-how-to-find-v1-app/5270/6 "2023-02-27T17:13:36Z")

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Do not go to V2 it will break everything, The app is horrible