# Purchased a new home with lock, can't use it after contacting ultraloq over a month ago

**URL:** <https://community.ultraloq.com/t/purchased-a-new-home-with-lock-cant-use-it-after-contacting-ultraloq-over-a-month-ago/11519>\
**Category:** Wishlist\
**Created:** [June 3, 2026, 1:49am UTC](https://community.ultraloq.com/t/purchased-a-new-home-with-lock-cant-use-it-after-contacting-ultraloq-over-a-month-ago/11519 "2026-06-03T01:49:37Z")\
**Posts on this page:** 1\
**Page:** 1

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**Author:** ![Malcolm1](https://avatars.discourse-cdn.com/v4/letter/m/ecc23a/32.png) [@Malcolm1](https://community.ultraloq.com/u/Malcolm1)\
**Post date:** [June 3, 2026, 1:49am UTC](https://community.ultraloq.com/t/purchased-a-new-home-with-lock-cant-use-it-after-contacting-ultraloq-over-a-month-ago/11519/1 "2026-06-03T01:49:37Z")

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The previous owner can’t be contacted. Give me access to my lock