# Remote access not working after uploading new U-Tex app on my iPhone. Need help getting bridge to work - I have tried everything! Help! **URL:** \ **Category:** Xthings Home App\ **Tags:** bridge, smart-lock, wifi, app\ **Created:** [January 18, 2023, 4:24am UTC](https://community.ultraloq.com/t/remote-access-not-working-after-uploading-new-u-tex-app-on-my-iphone-need-help-getting-bridge-to-work-i-have-tried-everything-help/5723 "2023-01-18T04:24:21Z")\ **Posts on this page:** 4\ **Page:** 1
**Author:** ![Foy](https://avatars.discourse-cdn.com/v4/letter/f/a587f6/32.png) [@Foy](https://community.ultraloq.com/u/Foy)\ **Post date:** [January 18, 2023, 4:24am UTC](https://community.ultraloq.com/t/remote-access-not-working-after-uploading-new-u-tex-app-on-my-iphone-need-help-getting-bridge-to-work-i-have-tried-everything-help/5723/1 "2023-01-18T04:24:21Z")
I recently uploaded the latest Microsoft iOS software and the new U-Tec app on my iPhone. Since then I have not been able to access my U-Bolt Pro wifi smart lock remotely. I have replaced batteries, checked my wifi and Bluetooth connections which are strong, deleted and reinstalled app on my iPhone. This is so frustrating!! I read that it may be related to a bridge problem but I don’t know how it make this kind of repair on my iPhone. Please help me! ---
**Author:** ![Foy](https://avatars.discourse-cdn.com/v4/letter/f/a587f6/32.png) [@Foy](https://community.ultraloq.com/u/Foy)\ **Post date:** [January 18, 2023, 4:33am UTC](https://community.ultraloq.com/t/remote-access-not-working-after-uploading-new-u-tex-app-on-my-iphone-need-help-getting-bridge-to-work-i-have-tried-everything-help/5723/2 "2023-01-18T04:33:19Z")
To add to my frustrations, I live over three hours away from our vacation rental property, which uses this U-bolt smart lock door technology. I was able to generate door codes for our guests remotely but now after loading the new app cannot. . I had to drive up last weekend to set door codes for our next guests. This was quite inconvenient and totally unanticipated. What a nuisance! ---
**Author:** ![Carrie](https://sea2.discourse-cdn.com/flex020/user_avatar/community.ultraloq.com/carrie/32/1470_2.png) [@Carrie](https://community.ultraloq.com/u/Carrie)\ **Post date:** [January 18, 2023, 7:57am UTC](https://community.ultraloq.com/t/remote-access-not-working-after-uploading-new-u-tex-app-on-my-iphone-need-help-getting-bridge-to-work-i-have-tried-everything-help/5723/3 "2023-01-18T07:57:58Z")
You could follow as the article to fix: [https://support.u-tec.com/hc/en-us/articles/360060368832-Cannot-connect-to-the-lock-after-WiFi-setup-](https://support.u-tec.com/hc/en-us/articles/360060368832-Cannot-connect-to-the-lock-after-WiFi-setup-) ---
**Author:** ![Foy](https://avatars.discourse-cdn.com/v4/letter/f/a587f6/32.png) [@Foy](https://community.ultraloq.com/u/Foy)\ **Post date:** [January 18, 2023, 11:42pm UTC](https://community.ultraloq.com/t/remote-access-not-working-after-uploading-new-u-tex-app-on-my-iphone-need-help-getting-bridge-to-work-i-have-tried-everything-help/5723/4 "2023-01-18T23:42:18Z")
I’ve tried all of those things, and it is still not connecting. I know it is something with your app and it’s bridge. It should not be this hard to fix! The problem is on your end not mine.