# The lock is fantastic but app is quite unreliable

**URL:** <https://community.ultraloq.com/t/the-lock-is-fantastic-but-app-is-quite-unreliable/9090>\
**Category:** Wishlist\
**Created:** [April 17, 2024, 11:39am UTC](https://community.ultraloq.com/t/the-lock-is-fantastic-but-app-is-quite-unreliable/9090 "2024-04-17T11:39:52Z")\
**Posts on this page:** 2\
**Page:** 1

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**Author:** ![Ashish](https://sea2.discourse-cdn.com/flex020/user_avatar/community.ultraloq.com/ashish/32/1413_2.png) [@Ashish](https://community.ultraloq.com/u/Ashish)\
**Post date:** [April 17, 2024, 11:39am UTC](https://community.ultraloq.com/t/the-lock-is-fantastic-but-app-is-quite-unreliable/9090/1 "2024-04-17T11:39:52Z")

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Lock keeps disconnecting from WiFi  
And I can never trust the remote operations  
I want to let in a guest when I am out I tried opening it from app  
Did not work  
I had to text them the passcode to enter  
This makes it really an ordinary offline lock  
This needs to be addressed

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**Author:** ![Edwards4](https://avatars.discourse-cdn.com/v4/letter/e/e19adc/32.png) [@Edwards4](https://community.ultraloq.com/u/Edwards4)\
**Post date:** [April 21, 2024, 8:06pm UTC](https://community.ultraloq.com/t/the-lock-is-fantastic-but-app-is-quite-unreliable/9090/2 "2024-04-21T20:06:35Z")

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I am having the same issues. The app is incredibly unreliable. Disabling auto-lock on front and/or back door results in failure every time.

The “WiFi Pro” lock shows disconnected even with updated firmware and up-to-date application settings.