# U bolt app just spinning

**URL:** <https://community.ultraloq.com/t/u-bolt-app-just-spinning/4003>\
**Category:** ULTRALOQ Smart Lock\
**Created:** [July 25, 2022, 6:48pm UTC](https://community.ultraloq.com/t/u-bolt-app-just-spinning/4003 "2022-07-25T18:48:36Z")\
**Posts on this page:** 5\
**Page:** 1

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**Author:** ![PICOT](https://avatars.discourse-cdn.com/v4/letter/p/eb8c5e/32.png) [@PICOT](https://community.ultraloq.com/u/PICOT)\
**Post date:** [July 25, 2022, 6:48pm UTC](https://community.ultraloq.com/t/u-bolt-app-just-spinning/4003/1 "2022-07-25T18:48:36Z")

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After weeks of smooth operation today i can’t connect to U-bolt WIFI via the App. The home Wifi and internet is working according to residents. I’ve tried 2 phones, many times today. Anyone else having issues today (July 2 5)? Any suggestion to correct it? I am not at the property.

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**Author:** ![Gilbert](https://sea2.discourse-cdn.com/flex020/user_avatar/community.ultraloq.com/gilbert/32/1913_2.png) [@Gilbert](https://community.ultraloq.com/u/Gilbert)\
**Post date:** [July 26, 2022, 2:13am UTC](https://community.ultraloq.com/t/u-bolt-app-just-spinning/4003/2 "2022-07-26T02:13:53Z")

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Hi, our agent has replied to you via trouble ticket, please check the email.

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**Author:** ![HomeSpace](https://avatars.discourse-cdn.com/v4/letter/h/6bbea6/32.png) [@HomeSpace](https://community.ultraloq.com/u/HomeSpace)\
**Post date:** [July 28, 2022, 2:16pm UTC](https://community.ultraloq.com/t/u-bolt-app-just-spinning/4003/3 "2022-07-28T14:16:44Z")

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I have the same issue. Trouble ticket reply said “reset and repair the bridge.”

I would appreciate some more info on why the bridge would suddenly need to be reset and repaired after a couple of weeks of working perfectly. I am not local to the device so this is quite a chore. I would love some background on how to prevent this from happening, and if there is an easier way to fix.

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**Author:** ![HomeSpace](https://avatars.discourse-cdn.com/v4/letter/h/6bbea6/32.png) [@HomeSpace](https://community.ultraloq.com/u/HomeSpace)\
**Post date:** [July 28, 2022, 8:06pm UTC](https://community.ultraloq.com/t/u-bolt-app-just-spinning/4003/4 "2022-07-28T20:06:37Z")

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Update: Was able to get this working by simply logging out and logging back into the app.

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**Author:** ![Will](https://sea2.discourse-cdn.com/flex020/user_avatar/community.ultraloq.com/will/32/133_2.png) [@Will](https://community.ultraloq.com/u/Will)\
**Post date:** [August 2, 2022, 11:12am UTC](https://community.ultraloq.com/t/u-bolt-app-just-spinning/4003/5 "2022-08-02T11:12:37Z")

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@HomeSpace 😀Glad to hear that. Please free free to let us know if you need anything else.