# Ultraloq Bridge defekt?

**URL:** <https://community.ultraloq.com/t/ultraloq-bridge-defekt/7188>\
**Category:** ULTRALOQ Smart Lock\
**Tags:** bridge, smart-lock\
**Created:** [August 4, 2023, 12:09am UTC](https://community.ultraloq.com/t/ultraloq-bridge-defekt/7188 "2023-08-04T00:09:48Z")\
**Posts on this page:** 4\
**Page:** 1

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**Author:** ![Klaus-Dieter](https://avatars.discourse-cdn.com/v4/letter/k/977dab/32.png) [@Klaus-Dieter](https://community.ultraloq.com/u/Klaus-Dieter)\
**Post date:** [August 4, 2023, 12:09am UTC](https://community.ultraloq.com/t/ultraloq-bridge-defekt/7188/1 "2023-08-04T00:09:48Z")

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Hello, my Ultraloq Bridge shows during setup: Wifi Signal “Good”, Bluetooth Signal “Poor”. It connects to the door lock but shows in the overview: WIFI Signal “Good”, BLE Signal “Fail”. The indicator light is constantly on yellow instead of green. I have tried resetting the bridge,. When I press the reset button, nothing happens. The bridge is permanently on yellow. No red or green in between as described in their instructions. If I unplug the bridge and plug it right back in, it flashes green too briefly then green for 2-3 seconds, then back to steady yellow. The router and the bridge are located immediately at the entrance of the door about 50 cm. Up to 1 m. Is it possible that the bridge is defective? Maybe someone has another idea before I buy a new bridge and maybe then have the same problem.  
Model: bridge0503  
Version: 02.52.0503  
WLAN: 2.4 GHz

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**Author:** ![Lyverbe](https://avatars.discourse-cdn.com/v4/letter/l/b19c9b/32.png) [@Lyverbe](https://community.ultraloq.com/u/Lyverbe)\
**Post date:** [August 4, 2023, 2:27am UTC](https://community.ultraloq.com/t/ultraloq-bridge-defekt/7188/2 "2023-08-04T02:27:22Z")

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- Make sure you’re on 2Ghz network. It must not be a Guest network
- If setup fails, remove batteries from the lock and wait 30 seconds. Reinsert batteries and do another attempt.

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**Author:** ![Klaus-Dieter](https://avatars.discourse-cdn.com/v4/letter/k/977dab/32.png) [@Klaus-Dieter](https://community.ultraloq.com/u/Klaus-Dieter)\
**Post date:** [August 4, 2023, 5:28am UTC](https://community.ultraloq.com/t/ultraloq-bridge-defekt/7188/3 "2023-08-04T05:28:06Z")

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The WLAN is in 2.4 GHz network. I have tried everything possible: Took out batteries, reset bridge, reset lock and it all did not help. The lock works fine in the apartment, but only when both Wi-Fi and Bluetooth are enabled. If only Wi-Fi is on and Bluetooth is off, the app connects, but no functions (unlock, lock, view log, configure uses) can be performed. This is also the case when I am out of the house, i.e. remotely. If only Bluetooth is turned on and the WLAN is turned off, I can only use the unlock and lock functions. Everything else does not work.

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**Author:** ![Eli](https://sea2.discourse-cdn.com/flex020/user_avatar/community.ultraloq.com/eli/32/1915_2.png) [@Eli](https://community.ultraloq.com/u/Eli)\
**Post date:** [August 4, 2023, 10:02am UTC](https://community.ultraloq.com/t/ultraloq-bridge-defekt/7188/4 "2023-08-04T10:02:48Z")

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Hi Klaus,

We are so sorry for the inconvenience caused for you. This is not what we want our customers to experience.

A ticket has been created for this issue. Please check your e-mail for our detailed reply.

Thanks for your understanding.