# ULTRALOQ Latch 5 Screen is Blank - Device works with App

**URL:** <https://community.ultraloq.com/t/ultraloq-latch-5-screen-is-blank-device-works-with-app/8887>\
**Category:** ULTRALOQ Smart Lock\
**Tags:** smart-lock\
**Created:** [March 19, 2024, 5:16pm UTC](https://community.ultraloq.com/t/ultraloq-latch-5-screen-is-blank-device-works-with-app/8887 "2024-03-19T17:16:29Z")\
**Posts on this page:** 5\
**Page:** 1

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**Author:** ![Kris](https://sea2.discourse-cdn.com/flex020/user_avatar/community.ultraloq.com/kris/32/1520_2.png) [@Kris](https://community.ultraloq.com/u/Kris)\
**Post date:** [March 19, 2024, 5:16pm UTC](https://community.ultraloq.com/t/ultraloq-latch-5-screen-is-blank-device-works-with-app/8887/1 "2024-03-19T17:16:29Z")

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Screen is blank, but I’m able to work it from the app. Touching screen does not work - stays black and doesn’t recognize that it’s being touched for the code. Fingerprint sensor recognizes being touched.

How do I fix this?

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**Author:** ![Kiki](https://sea2.discourse-cdn.com/flex020/user_avatar/community.ultraloq.com/kiki/32/1917_2.png) [@Kiki](https://community.ultraloq.com/u/Kiki)\
**Post date:** [March 20, 2024, 9:40am UTC](https://community.ultraloq.com/t/ultraloq-latch-5-screen-is-blank-device-works-with-app/8887/2 "2024-03-20T09:40:25Z")

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Thank you for reaching out. A dedicated support team will contact you soon to help resolve the problem. Please monitor your email for updates.

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**Author:** ![Equa](https://avatars.discourse-cdn.com/v4/letter/e/b782af/32.png) [@Equa](https://community.ultraloq.com/u/Equa)\
**Post date:** [March 23, 2024, 4:11pm UTC](https://community.ultraloq.com/t/ultraloq-latch-5-screen-is-blank-device-works-with-app/8887/3 "2024-03-23T16:11:07Z")

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We had this problem and it turned out that the issue was the batteries coming loose because door was getting slammed. We pushed against battery cover and lock would come to life again. We stopped slamming door and issue went away.

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**Author:** ![Anissa](https://avatars.discourse-cdn.com/v4/letter/a/58956e/32.png) [@Anissa](https://community.ultraloq.com/u/Anissa)\
**Post date:** [May 9, 2024, 3:03pm UTC](https://community.ultraloq.com/t/ultraloq-latch-5-screen-is-blank-device-works-with-app/8887/4 "2024-05-09T15:03:38Z")

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We are having the same issue with several of our Ultraloq Latch 5. . . what do we need to do to resolve this issue?

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**Author:** ![Eli](https://sea2.discourse-cdn.com/flex020/user_avatar/community.ultraloq.com/eli/32/1915_2.png) [@Eli](https://community.ultraloq.com/u/Eli)\
**Post date:** [May 10, 2024, 7:31am UTC](https://community.ultraloq.com/t/ultraloq-latch-5-screen-is-blank-device-works-with-app/8887/5 "2024-05-10T07:31:45Z")

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@Anissa Please make sure the wifi connection is in good condition and then go to the setting page to update the lock firmware to **V1.40** , this shall help to fix this issue. Thank you!