# Ultraloq pro dead

**URL:** <https://community.ultraloq.com/t/ultraloq-pro-dead/6291>\
**Category:** ULTRALOQ Smart Lock\
**Tags:** smart-lock\
**Created:** [March 28, 2023, 8:06pm UTC](https://community.ultraloq.com/t/ultraloq-pro-dead/6291 "2023-03-28T20:06:35Z")\
**Posts on this page:** 2\
**Page:** 1

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**Author:** ![Glover](https://avatars.discourse-cdn.com/v4/letter/g/d6d6ee/32.png) [@Glover](https://community.ultraloq.com/u/Glover)\
**Post date:** [March 28, 2023, 8:06pm UTC](https://community.ultraloq.com/t/ultraloq-pro-dead/6291/1 "2023-03-28T20:06:35Z")

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I have 2, and they both freaked out at the same time. One came back, the other is completely dead. It will not reset. No lights. No connection, nothing.

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**Author:** ![Eli](https://sea2.discourse-cdn.com/flex020/user_avatar/community.ultraloq.com/eli/32/1915_2.png) [@Eli](https://community.ultraloq.com/u/Eli)\
**Post date:** [March 29, 2023, 7:30am UTC](https://community.ultraloq.com/t/ultraloq-pro-dead/6291/2 "2023-03-29T07:30:42Z")

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Hi Glover,

We are so sorry for the inconveince cuased for you. This is not what we want our customers to experience.

A ticket has been created for this issue. Please check your e-mail for our detailed reply.

Thanks for your understanding.