# Unable to Add device

**URL:** <https://community.ultraloq.com/t/unable-to-add-device/5897>\
**Category:** ULTRALOQ Smart Lock\
**Created:** [February 2, 2023, 11:54pm UTC](https://community.ultraloq.com/t/unable-to-add-device/5897 "2023-02-02T23:54:30Z")\
**Posts on this page:** 6\
**Page:** 1

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**Author:** ![John13](https://avatars.discourse-cdn.com/v4/letter/j/d07c76/32.png) [@John13](https://community.ultraloq.com/u/John13)\
**Post date:** [February 2, 2023, 11:54pm UTC](https://community.ultraloq.com/t/unable-to-add-device/5897/1 "2023-02-02T23:54:30Z")

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When I add a device in my app the app finds my smart lock but it doesn’t add it.

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**Author:** ![Sally](https://sea2.discourse-cdn.com/flex020/user_avatar/community.ultraloq.com/sally/32/1916_2.png) [@Sally](https://community.ultraloq.com/u/Sally)\
**Post date:** [February 3, 2023, 7:17am UTC](https://community.ultraloq.com/t/unable-to-add-device/5897/2 "2023-02-03T07:17:57Z")

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Hi, we have replied you in the ticket 126789 and please check it.

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**Author:** ![LookGot](https://avatars.discourse-cdn.com/v4/letter/l/a8b319/32.png) [@LookGot](https://community.ultraloq.com/u/LookGot)\
**Post date:** [September 9, 2025, 1:46am UTC](https://community.ultraloq.com/t/unable-to-add-device/5897/3 "2025-09-09T01:46:25Z")

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I can not add the lock, my be it is added by another account, which i can not found. how to make the lock work in my new account ? thanks.

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**Author:** ![LookGot](https://avatars.discourse-cdn.com/v4/letter/l/a8b319/32.png) [@LookGot](https://community.ultraloq.com/u/LookGot)\
**Post date:** [September 9, 2025, 3:08pm UTC](https://community.ultraloq.com/t/unable-to-add-device/5897/4 "2025-09-09T15:08:12Z")

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I have the same problem with my LOQ. Could you please to show me the way to make it ?

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**Author:** ![Savy](https://sea2.discourse-cdn.com/flex020/user_avatar/community.ultraloq.com/savy/32/1914_2.png) [@Savy](https://community.ultraloq.com/u/Savy)\
**Post date:** [September 18, 2025, 4:06am UTC](https://community.ultraloq.com/t/unable-to-add-device/5897/5 "2025-09-18T04:06:23Z")

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@LookGot Hi there, we have contacted you in [ticket #515596](https://xthingsservice.zendesk.com/agent/tickets/515596). Please kindly check your email. Thanks!

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**Author:** ![Savy](https://sea2.discourse-cdn.com/flex020/user_avatar/community.ultraloq.com/savy/32/1914_2.png) [@Savy](https://community.ultraloq.com/u/Savy)\
**Post date:** [September 18, 2025, 4:06am UTC](https://community.ultraloq.com/t/unable-to-add-device/5897/6 "2025-09-18T04:06:41Z")

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@LookGot Hi there, we have contacted you in [ticket #515596](https://xthingsservice.zendesk.com/agent/tickets/515596). Please kindly check your email. Thanks!