# Unable to Unlock via Alexa or Google Home

**URL:** <https://community.ultraloq.com/t/unable-to-unlock-via-alexa-or-google-home/11515>\
**Category:** Integrations\
**Tags:** lever, app\
**Created:** [May 20, 2026, 9:10am UTC](https://community.ultraloq.com/t/unable-to-unlock-via-alexa-or-google-home/11515 "2026-05-20T09:10:20Z")\
**Posts on this page:** 2\
**Page:** 1

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**Author:** ![Dubais](https://avatars.discourse-cdn.com/v4/letter/d/d9b06d/32.png) [@Dubais](https://community.ultraloq.com/u/Dubais)\
**Post date:** [May 20, 2026, 9:10am UTC](https://community.ultraloq.com/t/unable-to-unlock-via-alexa-or-google-home/11515/1 "2026-05-20T09:10:20Z")

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I have the Ultraloq Lever model, working fine with the wifi bridge via the Xthings Home app. I have also linked it to both Alexa and Google Home. I can see the lock in both apps, but I couldn’t figure out how to unlock it. Whenever I create a routine or automation, I can only find an option to lock the door but not to unlock it. Is that a security feature or am I missing something?

Thanks.

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**Author:** ![Kiki](https://sea2.discourse-cdn.com/flex020/user_avatar/community.ultraloq.com/kiki/32/1917_2.png) [@Kiki](https://community.ultraloq.com/u/Kiki)\
**Post date:** [May 29, 2026, 9:02am UTC](https://community.ultraloq.com/t/unable-to-unlock-via-alexa-or-google-home/11515/2 "2026-05-29T09:02:13Z")

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