# Wi-Fi doesn’t connect, only Bluetooth

**URL:** <https://community.ultraloq.com/t/wi-fi-doesn-t-connect-only-bluetooth/4463>\
**Category:** Beta Program\
**Created:** [September 19, 2022, 8:51pm UTC](https://community.ultraloq.com/t/wi-fi-doesn-t-connect-only-bluetooth/4463 "2022-09-19T20:51:50Z")\
**Posts on this page:** 4\
**Page:** 1

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**Author:** ![Porkpusher](https://sea2.discourse-cdn.com/flex020/user_avatar/community.ultraloq.com/porkpusher/32/628_2.png) [@Porkpusher](https://community.ultraloq.com/u/Porkpusher)\
**Post date:** [September 19, 2022, 8:51pm UTC](https://community.ultraloq.com/t/wi-fi-doesn-t-connect-only-bluetooth/4463/1 "2022-09-19T20:51:50Z")

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I can only connect to the lock via bluetooth. Wifie (remote access) doesn’t work. Batteries are lasting about a month before needing replaced. This is unacceptable for a remote lock since you can only access while you are on location. Another disturbing issue is that I have found the lock in the unlocked position on several occasions even though it is paired with a sensor and scheduled to auto lock after 2 minutes. I am running firmware 01.22.0023 which I believe is the latest version. As a beta tester, I would have expected to have a questionnaire sent out on a regular basis, but to date, I have only received one survey early on and then nothing else. One would think that if you are investing in sending me a free lock, you would want to know how it’s working. Like other testers, I am not comfortable with this lock at this point in the testing. Hopefully, they can fix the bugs.

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**Author:** ![Lo1](https://avatars.discourse-cdn.com/v4/letter/l/e68b1a/32.png) [@Lo1](https://community.ultraloq.com/u/Lo1)\
**Post date:** [September 26, 2022, 4:44pm UTC](https://community.ultraloq.com/t/wi-fi-doesn-t-connect-only-bluetooth/4463/2 "2022-09-26T16:44:32Z")

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Regarding the wifi issue, can the lock be configured to connect to wifi at all? What wireless security protocol is your router running?

I find that many IOT devices do not like WPA3. My newest gen AX router has an option for WPA2/WPA3 for the SSID, and one device refused to connect. The router had to be set to WPA2 only.

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**Author:** ![Carrie](https://sea2.discourse-cdn.com/flex020/user_avatar/community.ultraloq.com/carrie/32/1470_2.png) [@Carrie](https://community.ultraloq.com/u/Carrie)\
**Post date:** [September 30, 2022, 6:56am UTC](https://community.ultraloq.com/t/wi-fi-doesn-t-connect-only-bluetooth/4463/3 "2022-09-30T06:56:05Z")

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Thank you for your feedback. Have you successfully configured the wifi? Does the “WiFi” in the settings page show “enabled”?

 ![image](https://us1.discourse-cdn.com/flex020/uploads/u_tec/original/1X/5f7d5227a5783745974b30d7a1c4196e37117feb.png)

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<div class="post-metadata">

**Author:** ![Porkpusher](https://sea2.discourse-cdn.com/flex020/user_avatar/community.ultraloq.com/porkpusher/32/628_2.png) [@Porkpusher](https://community.ultraloq.com/u/Porkpusher)\
**Post date:** [September 30, 2022, 12:19pm UTC](https://community.ultraloq.com/t/wi-fi-doesn-t-connect-only-bluetooth/4463/4 "2022-09-30T12:19:19Z")

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It does show enabled if I can get the settings page to populate. It’s very unreliable on connecting. Router is in same room about 10’ away.

 ![image](https://us1.discourse-cdn.com/flex020/uploads/u_tec/original/1X/95a2f42e575c18605cc2bd91b9afbecede2d3f15.jpeg)